Diverse Systems Group, LLC · 1 day ago
ServiceNow Business Analyst (Mid–Senior Level)
Chandler, AZ
Full-time
Onsite
Senior Level
5+ years expDiverse Systems Group LLC is seeking a ServiceNow Business Analyst who will be responsible for eliciting, analyzing, and documenting business requirements to translate them into functional ServiceNow solutions. The role involves close collaboration with business stakeholders and technical teams to ensure platform configurations align with business processes and ITIL practices.
Cyber SecurityInformation ServicesSoftwareTelecommunications
Responsibilities
Lead requirements gathering sessions with business stakeholders and SMEs
Analyze and document current-state and future-state business processes
Translate business needs into functional requirements, user stories, and acceptance criteria
Collaborate with ServiceNow developers and architects to support solution design
Assist with the configuration of workflows, forms, reports, and dashboards
Coordinate and support User Acceptance Testing (UAT)
Ensure alignment with ITIL processes (Incident, Change, Problem, Request)
Support change management, training, and user adoption efforts
Identify opportunities for continuous process improvement
Qualification
Required
5+ years of experience as a Business Analyst
3+ years working directly with ServiceNow
Strong knowledge of ITSM, ITOM, CSM, and CMDB from a functional perspective
Experience creating user stories, process flows, and business documentation
Ability to communicate effectively between business and technical teams
Solid understanding of ITIL concepts
ServiceNow Certified System Administrator (CSA) – required
Company
Diverse Systems Group, LLC
Diverse Systems Group, LLC (DSG), is a minority-owned 8(a) firm that creates custom information technology and business solutions for government agencies, systems integrators and government contractors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Scott
CEO
Henry Harper
Chief Technology Officer
Company data provided by crunchbase