Delta Air Lines · 4 days ago
Manager, Conversational Design
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDelta Air Lines is embarking on a transformative journey to modernize its digital communication ecosystem. The Manager of Conversational Design will lead a team to shape the future of digital support and engagement, collaborating with cross-functional partners to deliver innovative conversational experiences that align with Delta's brand and operational goals.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Lead, mentor and grow a high-performing team of conversational designers, supporting their career development, engagement and performance
Define and evolve team structure, roles, and responsibilities to support business growth and scaling needs
Oversee hiring, onboarding, and resource planning to ensure the team’s success
Foster a culture of experimentation, inclusion, and continuous learning
Establish and maintain design standards, frameworks, and best practices for conversational design across AI-powered and rules-based platforms
Drive the development of dialogue flow prototypes and implementation of prompt strategies to optimize outputs
Ensure all conversational experiences meet accessibility, brand, and user experience (UX) standards
Partner with leaders in product, engineering, experience design, and research to align team efforts with business priorities
Source and manage vendor relationships as needed to support business goals
Monitor team performance and project outcomes, using data and feedback to drive continuous improvements and celebrate successes
Advocate for the role of conversational design across the organization, evangelizing its impact on customer and employee experience
Stay current with industry trends and integrate emerging best practices into team processes and deliverables
Qualification
Required
8 + years of experience in conversational design, product design, or related fields
4+ years in a people management or leadership role, with a track record of mentoring and developing design professionals in cross-functional environments
Deep understanding of conversational design principles, human-centered design, and accessibility standards
Hands-on experience with generative AI platforms/agents, prompt engineering, conversational AI or rule-based technologies (e.g. chatbots, IVR)
Excellent communication, stakeholder management, and strategic planning skills
Experience with mobile and web application ecosystems
Familiarity with analytics and measurement of conversational experiences
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Background in linguistics, UX writing, or human-computer interaction
Advanced degree in Design, Communications, Computer Science, or related field
Demonstrated experience scaling design teams and implementing operational frameworks
Proficiency in JSON and Python strongly preferred
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
10 paid holidays per calendar year.
Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
Non-birthing parents are eligible for 2-weeks of paid parental leave.
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase