Ak-Chin Indian Community ยท 1 month ago
Communication Officer - Part Time
Maricopa, AZ
Part-time
Onsite
Entry Level
1+ years expAk-Chin Indian Community is seeking a Communication Officer to manage emergency calls and dispatch services. The role involves receiving and dispatching calls for police, fire, and emergency medical services, while maintaining radio contact and entering information into a database.
Government Administration
Responsibilities
Answers and evaluates incoming calls (by phone or radio) for police or fire/emergency medical services. Determines the urgency of the call, sometimes within the first few seconds of conversation. Hears and understands radio transmissions, the clarity of which may be worsened by outside noise at the scene, background noise at the dispatch center, radio interference from outside sources, and field personnel not speaking clearly or loudly enough
Remembers details, departmental procedures and applies them in emergency situations. Makes sound decisions and quickly reacts positively under stressful conditions which may involve the life, well being of a Community member, or a public safety member who is in danger
Enters, modifies, updates and retrieves information from our Spillman Database, Computer Aided Dispatch (CAD), and Arizona Criminal Justice Information System (ACJIS)
Responds to inquiries from the public by providing such information as the phone numbers and local department information appropriate to their need, general information regarding traffic tickets, incidents, and accident reports and the responsible officer
Monitors the alarm system board; when the alarm system is activated, contacts or locates a responsible person or available employee to respond by securing the building and resetting the alarm; or advise of the situation that activated the alarm
Contacts or assists in contacting on call personnel/other agencies such as Ak-Chin Housing, Ak-Chin Maintenance, ED3 electrical services, Southwest Gas, medical air evacuation provider, and Child Protective Services
Maintains reference materials and keeps informed of basic laws, codes, ordinances, department regulations, polices procedures, organizational structures and functions
Performs other work-related duties as assigned
Follows written and verbal instructions
Qualification
Required
High school diploma/GED required
Any combination of training, education, and experience equivalent to one year of work experience in Communications involving one or more the following areas: dispatching fire/emergency medical services or police; computer data entry; dealing with emergency calls; and/or office support work
Must be able to obtain an Emergency Medical Dispatch Certification within one year of hire
Must be able to obtain certification for Arizona Criminal Justice Information System (ACJIS) within six months of hire
Must have a valid Arizona Driver's License and be able to meet the Community's insurance carrier requirements
Must successfully complete a background check
Knowledge of the history, culture, laws, rules, customs and traditions of the AK-Chin Indian Community
Knowledge of the names and locations of homes, streets and business in Ak-Chin and the surrounding area
Knowledge of 911 emergency dispatch policies and practices
Knowledge of general Ak-Chin Indian Community Police Department operations
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of general office procedures and practices, including file maintenance and recordkeeping
Knowledge of police, medical, and fire codes and related jargon
Ability to cope with emotionally tense situations
Ability to perform several tasks simultaneously
Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations
Ability to communicate clearly and concisely, both orally and in writing
Ability to distinguish between emergency and non-emergency calls
Skill in remembering details and making decisions under stressful conditions
Skill in operating communications equipment (multi-line telephones, radio, computer terminals, teletype equipment) quickly and accurately
Skill in remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed
Skill in establishing and maintaining effective working relationships with other department staff, State, Federal, and other local law enforcement officers, fire/emergency response staff, and the public
Company
Ak-Chin Indian Community
The Ak-Chin Indian Community is nestled into the Santa Cruz Valley of Southern Arizona.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase