Argosy Casino Alton · 4 months ago
Slot Tech Manager
Alton, IL
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
1+ years expArgosy Casino Alton is part of PENN Entertainment, dedicated to transforming the entertainment industry. The Slot Tech Manager is responsible for supervising and managing the Slots department, ensuring operational goals are met, and providing superior customer service while managing staff and budget compliance.
Gambling & Casinos
Responsibilities
Responsible for supervising and managing staff in the Slots department
Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for the overall achievement of department customer service goals
Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift
Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift
Shares responsibility for layouts to installations of slot machines
Schedules preventative maintenance of slot machines
Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems
Writes correspondence needed to move, convert, or install slot related equipment
Assists in the repair, maintenance and performance of all slots and related gaming equipment
Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements
Carries out the development, execution and measurement of departmental service standards for the Slot Technical team
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Associates degree (A.A) from technical school; or one to two years in Slot management experience; or equivalent combination of education and experience
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
Excellent skills in both written and oral communication
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read and communicate verbally in English
Written communication skills in English may also be required
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Employee must be able to qualify for licenses and permits required by federal, state and local regulations
Must obtain a First Aid/AED certification
Must successfully complete C.A.R.E or TIPS training
Benefits
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off
Company
Argosy Casino Alton
The first casino in St. Louis is still the best! Argosy Casino Alton is the place to go for all of your entertainment needs.
Founded in 1991Alton, Illinois, US
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chelsea Spence
Human Resources Business Partner / Human Resources Manager
Company data provided by crunchbase