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Ozarks Technical Community College · 2 weeks ago

Financial Aid Specialist

Springfield, MO

Contract

Onsite

Entry, Mid Level

$44K/yr - $44K/yr

2+ years exp

Ozarks Technical Community College is seeking a Financial Aid Specialist to support the operation and compliance of the financial aid office. The role involves processing financial aid files, maintaining knowledge of financial aid programs, and providing quality customer service to students and staff.

EducationHigher EducationUniversities

Responsibilities

Maintain a working knowledge of federal, state and institutional financial aid programs and supporting regulations and translate regulations into logical processes

Apply problem solving skills to identify and request the appropriate documentation needed to fulfill all financial aid application and aid program requirements

Serve as the subject matter expert in basic principles of student eligibility, application, verification, and professional judgment as prescribed by federal and state regulations and institutional policies which administer those regulations

Track receipt of required documents, analyze the accuracy of the information, note inconsistencies in reported information, and process corrections to student application data

Monitor and process records in work queues including verification, professional judgement, and satisfactory academic progress to ensure timely and accurate completion

Partner with student success team members to facilitate aid processing to assist students with financial aid concerns and disseminate information to student success by attending meetings and providing updates regarding changes in regulations and organizational policies

Provide specialized support for elevated student inquiries from College Navigators, Admissions Counselors, and Student Success Representatives, ensuring timely and accurate responses to complex financial aid questions and concerns

Facilitate communication with various agencies by using software and database systems to create, modify, extract, transmit, receive, and maintain financial aid records

Participate in training and professional development opportunities to provide continuing education in financial aid administration

Contribute to student satisfaction through delivery of quality customer service in all aspects of the administration of financial aid

Participate in the development of institutional financial aid policies and processes that will positively impact efficiency and quality of service provided

Execute assigned responsibilities, duties, and tasks according to established college policies, procedures, and standards in a safe manner and with minimal supervision working independently to identify problems and recommend solutions

Perform other duties as directed, including internal and external committee assignments, and attendance at college, community, and professional events

Qualification

Financial aid knowledgeCustomer service skillsOrganizational skillsMicrosoft ExcelCommunication skillsPublic speakingColleague experienceProblem solvingTeamworkConfidentiality

Required

Associate degree from a regionally accredited institution of higher learning and two (2) years of student affairs experience, or a bachelor's degree from a regionally accredited institution of higher learning

Excellent organizational skills with the ability to work in a multi-tasked high-volume office and meet deadlines

Accuracy and attention to detail

Ability to work effectively in teams as well as independently

Strong oral and written communication skills

Ability to use information technology for professional productivity (such as Microsoft Office Suite)

Microsoft Excel intermediate proficiency level

Ability to maintain confidentiality

Preferred

One year of experience in student financial aid programs, including knowledge of state and federal regulations on student financial aid administration

Three years of experience and skill in customer service

Experience and skill in public speaking

Experience with Colleague

Experience working within a collegiate setting

Benefits

Medical insurance coverage for employees through the CoxHealth network at no cost to employees.

Dental, LTD and group life insurance coverage for employees at no cost to employees.

Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.

Use of the OTC fitness center at no cost to employees.

Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.

College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%