Security National Bank ยท 1 day ago
Customer Service Representative FT
Sioux City, IA
Full-time
Onsite
New Grad, Entry LevelSecurity National Bank is a locally owned bank founded in 1884, dedicated to providing exceptional service and upholding strong principles. They are seeking a Customer Service Representative to be the front-line ambassador, delivering stellar customer service while handling transactions and promoting bank services.
BankingFinancial ServicesInsuranceSecurity
Responsibilities
Provide the highest level of service to every customer
Maintain a cash drawer including taking in/giving out cash and balancing
Accurate and efficient processing of transactions
Receive loan, safe-deposit box and credit card payments
Process cash services
Redeem U.S. Savings Bonds
Identify customer needs through qualifying questions and refer appropriate services, products and digital options
Qualification
Required
Excellent customer service and problem resolution skills
Excellent attention to detail
Understanding of banking
Ability to identify missing items
Advanced organizational skills
Ability to work under deadlines
Independent thinking
Analytical skills
Self-motivation
Strong oral and written communication skills
Demonstrated teamwork
High school diploma or equivalent
Cash handling experience
Customer service experience
Accuracy and meticulous attention to detail required
Excellent oral, written, and interpersonal communication skills
Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
Team-oriented and the ability to work collaboratively across all levels of the organization
Service-oriented, polite, and respectful
Advanced problem-solving and analytical skills
Ability to take direction and instruction and follow through independently until project completion
Benefits
Medical
Dental
Short and long term disability
Life insurance
Paid time off
A wellness program
A 401(k) savings plan at hire for future financial protection
Company
Security National Bank
Security National Bank was chartered in 1884 in Sioux City, Iowa, and founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty and human connection.
Founded in 1884
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Mayo
Senior Vice President - Commercial Services / Chief Credit Officer
Company data provided by crunchbase