American Airlines · 1 day ago
Project Manager/Sr Project Manager, Customer Experience - Accessibility
Dallas, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company, and they are seeking a Project Manager/Sr Project Manager to lead accessibility initiatives within their Customer Care Support and Accessibility team. This role involves advocating for accessible customer experiences and ensuring compliance with disability regulations while managing various projects to enhance overall service delivery.
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Responsibilities
Serves as Project Manager for ongoing and new accessibility initiatives
Advocates for the Accessible Customer throughout the entire enterprise, driving visibility and awareness
Represents American Airlines on working groups related to accessibility efforts
Builds productive relationships with operational leaders to ensure we deliver strong performance on Accessibility related metrics including Wheelchair MBR
Has in depth knowledge of disability regulations, including the U.S. Department of Transportation’s (DOT) Air Carrier Access Act (ACAA), to ensure American’s compliance and provide consultation where needed
Leads and provides project management of Airport/Reservations automation enhancements and training for the system with emphasis on continuous improvement of the customer experience and accessibility
Qualification
Required
Bachelor's Degree in Business, or equivalent project management experience/training
Project management experience/training
3 years experience in Airports and/or Reservations environment
Experience with airline and customer policy/procedure analysis and development
Knowledge of Native Sabre, AACoRN, QIK Res, Word, Excel
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc
Knowledge of cultural diversity and awareness around global interaction
Knowledge of business unit functions and cross-group relationships
Knowledge of process and business of Airports and/or Reservations with background in varied specialized departments
Knowledge of business processes
Negotiating and consensus building skills
Strong project management skills
Strong organizational, planning, and analytical skills
Strong interpersonal skills combined with strong presentation skills
Ability to have a high degree of initiative and motivation
Ability to build alliances and reach effective solutions across multiple departments within American and with other partner airlines
Ability to demonstrate collaborative work experience
Ability to manage multiple projects simultaneously
Project Management certification
Using analytics to drive continuous improvement, and enable data-informed decision-making
Preferred
Experience leveraging generative AI to optimize policy documentation and delivery while improving customer and employee procedures
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
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