Stringfellow Technology Group ยท 3 days ago
Level 1 Technical Support Engineer
Brentwood, TN
Full-time
Hybrid
Entry Level
$40K/yr - $55K/yr
1+ years expStringfellow Technology Group is looking for top notch techs to expand their growing team in providing high-quality IT support to clients. The role involves resolving client issues related to workstation support, printers, mobile devices, and cloud applications, while also participating in cloud application deployment projects.
ConstructionHealth CareMedicalProfessional ServicesSmall and Medium Businesses
Responsibilities
Communicate and provide remote login support for clients via inbound/outbound calls, email, and help desk tickets
Consistent documentation of end-user contact info, interactions, time entries, associated activity, and root cause resolutions
Ensure timeliness of ticket submissions, escalations, required actions, and associated notifications
Maintain a professional attitude and provide superior client service in all circumstances
Configuration and troubleshooting of desktops, laptops, and mobile devices
Qualification
Required
1-2 years of experience in a support role in the technology industry
Exceptional communication skills
Hybrid Work Environment - Brentwood/Nashville, TN Office
Preferred
Proven experience in the implementation and support of enterprise systems, applications, and related products
Working experience supporting all current Microsoft Server Operating Systems (Windows, Windows Server)
Working knowledge of Office 365 configuration and support
Ability to configure, support & troubleshoot connection settings for Microsoft Outlook users in a cloud environment
Ability to communicate ideas in both technical and user-friendly language
Ability to prioritize and execute tasks in a high-pressure environment
Microsoft certifications are a plus
ITIL and Networking certifications a plus
Benefits
Company paid health insurance and disability insurance
Paid vacation and sick leave
Certification and Training Reimbursement
Retirement plan with company match
Company
Stringfellow Technology Group
Stringfellow Technology Group provides managed IT services and support for healthcare practices and growing businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Edward Stringfellow
CEO
Company data provided by crunchbase