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Grainger · 3 days ago

Customer Information Researcher

Lake Forest, IL

Full-time

Hybrid

Entry, Mid Level

$72K/yr - $120K/yr

2+ years exp

Grainger is a leading broad line distributor serving over 4.5 million customers worldwide. The Customer Information Researcher plays a crucial role in the Customer Review process, analyzing large data sets to identify trends and improve processes while collaborating across teams to enhance operational efficiency.

HospitalityIndustrialManufacturingOffice SuppliesSupply Chain Management

Comp. & Benefits

No H1B

Responsibilities

Curate and supplement customer information company-wide by executing standardized research and audit processes. Leverage insights from data patterns and trends to improve segmentation and support strategic decision-making

Transform vague or loosely defined problems into clear, actionable insights by assisting with research, identifying key questions, and proposing data-informed solutions

Help operations leaders define software requirements for tools that will enable scaled research processes

Assist in developing solutions and processes with a focus on maximizing team output and efficiency

Perform quantitative analysis leveraging SQL/Python – find the relevant data, transform it into a useful format, and structure the results in a consumable way

Communicate research outcomes to business partners with moderate guidance from leaders on how to structure presentations

Qualification

SQLData analysisPythonStatisticsCommunicationCollaborationProblem-solving

Required

Bachelor's Degree in science, technology, engineering, mathematics or related field

2+ years' experience working with structured data

Experience building relationships with cross functional partners

Experience communicating complex technical concepts clearly and concisely to both technical and non-technical audiences

Experience researching and gathering data using internal and external sources

Experience with statistics, basic data visualization and analysis skills: SQL required, R/Python preferred

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.

18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.

Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Company

Grainger

Glassdoor4.1

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Founded in 1927

Savannah, Georgia, USA

10001+ employees