Revelations Counseling & Consulting · 1 day ago
Clinical Administrative Concierge
Fredericksburg, VA, US
Full-time
Onsite
Mid Level
3+ years expRevelations Counseling & Consulting is a private outpatient behavioral healthcare provider, seeking a Clinical Administrative Concierge. The role involves blending high-level administrative tasks with a client-centric service to enhance client experience and improve operational efficiency.
ConsultingHealth CareMedicalMental HealthWellness
Responsibilities
Acts as the initial and primary point of contact for clients, families, and visitors, providing a high level of customer service
Responds to all inquiries for services by completing an intake or providing external referrals
Clinical support: manage communication between clients and clinicians. Ensures client paperwork is complete; appointments are scheduled/rescheduled, and phone calls are returned promptly
Assist clients in ensuring that all required paperwork and insurance information is obtained prior to service delivery
Health insurance: Processing insurance eligibility, processing claims, and following up on outstanding claims
Accounts receivable: Managing and tracking outstanding balances owed by clients – creating and disseminating statements to clients
Project and operational management: Initiates or assists the Clinical Operations Manager in leading projects, identifies opportunities for operational improvements, and helps enhance department efficiency and cohesion
Liaison and coordination: Serves as a liaison between different departments and helps coordinate policy evaluation and implementation
Communication and reporting: Communicates directly with clients, clinicians, and other employees within the company. Ensures that communication is clear, concise, and understood by all parties, and that all inquiries are researched and resolved, if possible
Updates and maintains a referral network for clients requiring services outside of our practice
Other duties as assigned
Qualification
Required
High school diploma or GED
3+ years' experience delivering customer service in a behavioral healthcare setting
Requires technical proficiency in EHR's and Microsoft Office products
Experience with medical terminology, HIPAA compliance, and healthcare concepts
Excellent verbal and written communication skills
Preferred
College degree in a related field
Company
Revelations Counseling & Consulting
Revelations Counseling & Consulting is a mental health center that provides counseling, behavioral, and coaching services to improve health.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Guy Strawder
Chief Executive Officer
Company data provided by crunchbase