Activate Inc. · 1 day ago
Customer Service Representative
Ferndale, MI
Contract
Onsite
New Grad, Entry Level
$19/hr - $22/hrActivate Inc. is seeking a detail-oriented and experienced Customer Service Representative to support a client’s private gifting website. This role ensures customers receive seamless support throughout the selection and fulfillment process by providing professional assistance and managing order and data management tasks.
Marketing & Advertising
Hiring Manager
Kyle Esper, SHRM-CP
Responsibilities
Provide professional, friendly customer support via phone and live chat during business hours
Assist customers in navigating the private website and completing their gift selection
Follow all client-specific service guidelines and brand standards
Update and maintain customer information within an internal dashboard
Track gift selections, shipments, and delivery status using ShipStation
Accurately document all customer interactions, questions, and resolutions
Monitor available inventory levels
Identify discrepancies or low-inventory notifications and escalate when appropriate
Manage fluctuating call and chat volumes during peak and slow periods
Support program accuracy and customer satisfaction by following detailed procedures consistently
Qualification
Required
Previous customer service experience is required (phone and/or live chat)
Experience using dashboards, order management systems, or similar platforms
Strong data entry skills and attention to detail
Excellent written and verbal communication
High reliability and consistency in meeting scheduled hours
Ability to follow defined procedures and maintain accuracy under varying activity levels
Company
Activate Inc.
Activate, Inc. is an experiential marketing agency that brings brands to life through immersive activations, mobile tours, and premium PR kits.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sean Craig
Chief Operating Officer
Company data provided by crunchbase