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Logility · 1 month ago

Client Success Leader

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Logility is a company focused on accelerating the digital sustainable supply chain, helping businesses manage their complexities with innovative solutions. The Client Success Leader will lead a team to enhance client relationships, drive solution adoption, and ensure client retention while developing growth strategies for assigned accounts.

Software

Responsibilities

Lead a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution adoption, business value, and client retention

Develop growth strategy for each assigned account and conduct regular cadence of client business reviews and measure and report on overall client health metrics

Build programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth

Proactively identify issues, initiate resolutions, and stimulate growth within client base while simultaneously identifying and closing new expansion opportunities within assigned accounts

Collaborate with Marketing on outreach programs to drive value and growth

Be an avid and proficient recruiter of talent for the organization as well as the company in general

Collaborate with peers and talent team to create and update Job scorecards to align to today’s roles

Effectively interview candidates and actively on-board new team members and effectively mentor them to becoming proficient team members