University of Hawaii Federal Credit Union · 1 week ago
Member Relationship Officer - McCully Branch
Main Office, Honolulu, HI, US
Full-time
Onsite
Entry, Mid Level
$42K/yr - $48K/yr
2+ years expUniversity of Hawaii Federal Credit Union is seeking a Member Relationship Officer for their McCully Branch to provide high-quality member service and support credit union sales efforts. The role involves processing transactions, assisting members with account services, and promoting credit union products based on member needs.
Financial Services
Responsibilities
Promote credit union products and services based on member needs as determined from member interviews. Maintain current knowledge of all credit union’s services and polices. Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relation to lending. Counsel members on dividend rates and cross-sell services offered at the credit union
Accurately and efficiently processes transaction and service requests
Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing
Assist members in the completion of Individual Retirement Account and Savings Certificate applications. Open new savings accounts, certificates, assist members with wire transactions, closing accounts, security breaches, deceased accounts, stop payments and account disputes
Process new account information including ensure compliance with Customer Information Program (CIP), verifying eligibility, ordering checks, issuing/ordering debits cards, assist with set-up of electronic services, ensure collections of appropriate signatures, and assist with other ancillary account products
Provide loan applications and/or information to members and prospective members
Analyze and process consumer loan applications. Pull credit reports for all accounts, varying debts, estimate monthly payment for any outstanding debts not listed, and perform other underwriting processes as applicable
Assist member with information as to the status of pending loans. Explain reasons for denial and explore options for members when loans are denied
Ensure accurate processing of loans by ensuring that each one is properly documented, closed, disbursed, coordinated, and filed
Ensure that all information and transactions regarding credit union members are keep confidential
Enforce strict adherence to established security procedures. Assist members with discrepancies and complaints. Make corrections and adjustments on account if necessary
Participates in marketing campaigns or promotions with communication to members and prospective members
Performs other duties as required
Qualification
Required
High school diploma, GED, college degree or equivalent work experience required
Must be proficient in MS Office Suite
Thorough knowledge of member services and products
Knowledge of credit union loan services, policies and procedures
Understanding of lending standards and documentation
Knowledge of consumer lending practices
Two to three years prior experience in branch operations that include loan and new account processing
Two to three years customer service experience
One to two years sales experience
Credit union industry experience a plus
Able to multi-task, work under pressure and meet deadlines
Excellent customer service & interpersonal skills
Able to work in a fast-paced environment
Effective and clear verbal and written communication skills
Able to prioritize workload and meet deadlines
Excellent analytical, creative and problem-solving skills
Able to work independently and make sound decisions
Benefits
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities
And Many More!
Company
University of Hawaii Federal Credit Union
University of Hawaii Federal Credit Union provides financial services to its members.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase