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Cencora · 2 days ago

EndPoint Support Technician II

Whitestown, IN

Full-time

Onsite

Mid Level

3+ years exp

Cencora is dedicated to creating healthier futures, and they are seeking an Endpoint Support Technician II to provide operational support for endpoint devices. This role involves troubleshooting IT-related problems, coordinating deployments, and ensuring technical resources are available to enhance productivity and service quality.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Provides complex maintenance and support for endpoint devices

Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead

Works with end user device engineers and customers (internal, external, and vendors) to understand user’s Endpoint Support requirements

Provides feedback regarding requirements and provides recommendations

Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups

Provides input to cost/time estimates

Documents discussion and agreements

Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints

Plans and schedules the installation and deployment projects

Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners

Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications

Submits or updates configuration items within management tools

Develops and documents procedures for performing configuration changes, updates and upgrades

May participate in the unit testing for new deployments or new components and remediates problems

Provides feedback or remediation approaches on new software performance and testing

Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed

Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems

Creates temporary solutions until permanent solutions can be implemented

Coordinates the resolution of escalated application, hardware and software problems

Ensures that all technical resources are available for meetings that include video conferencing

Documents and reviews solutions to common problems and responses for frequently asked questions

Implements contingency plans including reliable backup and restore procedures, as needed

May participate in R&D POC efforts

May provide recommendations per customer feedback

Adheres to policies, procedures and standards

Makes suggestions for policies and procedures and standards for Endpoint operational processes

Supports IT inventory/asset management processes

May provide on-the-spot training to end users

Identifies end-user training needs

Participate in the development of training materials, as needed

Provides coaching and guidance to team members

Qualification

Endpoint device supportTechnical troubleshootingSoftware deploymentProject planningHardware installationConfiguration managementCustomer serviceTeamworkProblem solvingCommunication

Required

Bachelor's Degree in Computer Science, certifications or equivalent work experience

Typically has 3-5 years in functional position or related work experience, education or training

Provides complex maintenance and support for endpoint devices

Works on multiple projects/work initiatives/tasks concurrently as team member, sometimes as a technical lead

Works with end user device engineers and customers (internal, external, and vendors) to understand user's Endpoint Support requirements