Jobs via Dice ยท 1 day ago
Subject Matter Expert - Retail Banking
Frisco, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDice is the leading career destination for tech experts at every stage of their careers. Our client, Infinite Computer Solutions, is seeking an experienced Retail Banking Subject Matter Expert to optimize retail banking and payment solutions. The role involves providing expert guidance, driving process improvements, and collaborating across teams to enhance customer experience and compliance.
Computer Software
Responsibilities
Act as the primary SME for retail banking, payments, and card platforms, including systems, processes, and operations
Provide expert guidance on retail banking, digital payments, card networks, and industry trends, best practices, and regulatory changes
Advise on customer experience improvements, product innovation, and operational efficiency across banking and payment channels
Analyze end-to-end retail banking, payments, and card workflows to identify inefficiencies and improvement opportunities
Recommend enhancements to improve operational efficiency, scalability, and customer satisfaction
Drive process automation and digitization initiatives across account servicing, payments, and card operations
Collaborate with business and technology teams to design and enhance products including: Checking and savings accounts, Consumer loans and mortgages, Debit, credit, and prepaid cards, Payments (P2P, ACH, RTP, wallets, bill pay)
Support the definition and launch of new retail banking and payment products aligned with market demand
Partner with cross-functional teams to design and implement digital banking solutions, including mobile, online, and self-service channels
Provide domain leadership across card lifecycle management, authorization, settlement, dispute handling, and chargebacks
Support initiatives related to digital wallets, contactless payments, and real-time payments
Ensure alignment with card network rules (Visa, Mastercard, etc.) and payment regulations
Ensure retail banking, payments, and card processes comply with applicable laws, regulations, and internal controls
Provide guidance on compliance areas including KYC, AML, PCI-DSS, data privacy (GDPR), and consumer protection
Partner with risk and compliance teams to address regulatory impacts on banking and payment products
Recommend strategies to enhance customer engagement and experience across banking, payments, and card channels
Support the design of customer-centric solutions that improve usability, personalization, and digital adoption
Leverage customer insights and behavior analysis to influence product and service enhancements
Conduct knowledge-sharing and training sessions for internal teams on retail banking, payments, cards, and digital platforms
Mentor junior team members and provide domain leadership across projects and initiatives
Partner with IT and architecture teams to design, implement, and optimize banking, payment, and card technology solutions
Ensure platforms are secure, scalable, high-performing, and compliant with regulatory standards
Support integration with core banking systems, payment gateways, and third-party vendors
Serve as the primary point of contact for retail banking, payments, and card-related queries
Communicate key insights, risks, and recommendations to senior leadership
Collaborate with vendors and fintech partners to ensure solution alignment with business and regulatory requirements
Qualification
Required
Bachelor s degree in Banking, Finance, Business Administration, or a related field
8+ years of experience in retail banking, payments, cards, product management, or consulting
Strong knowledge of retail banking products, payment systems, and card platforms
Experience with digital banking technologies and omnichannel delivery
Solid understanding of banking and payments regulatory requirements
Excellent communication, analytical, and problem-solving skills
Proven experience driving process improvement and operational efficiency initiatives
Preferred
Professional certifications in banking, payments, or financial services
Experience working with fintechs, payment processors, or banking technology vendors
Familiarity with Agile, hybrid, or traditional project delivery methodologies
Exposure to banking modernization, digital transformation, or cloud-based platforms
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase