United Energy Workers Healthcare · 1 day ago
Patient Benefits Specialist
Murray, UT
Full-time
Hybrid
New Grad, Entry Level
$15/hr - $18/hrUnited Energy Workers Healthcare is seeking a Patient Benefits Specialist to assist patients with the Energy Employees Occupational Illness Compensation Program Act and the Radiation Exposure Compensation Act. The role focuses on providing compassionate support, guiding patients through complex benefit processes, and ensuring effective communication with internal and external partners.
Health CareHospitalMedical
Responsibilities
Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
Guide patients through program processes and ensure understanding of available benefits
Accurately enter, maintain, and track patient data using company systems
Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
Utilize the company’s CRM system to document and update patient interactions
Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
Conduct patient satisfaction surveys and complete follow-up as needed
Clearly communicate processes, timelines, and benefits to patients and stakeholders
Schedule and manage follow-up calls based on individual patient needs
Provide virtual support during patient assistance events
Represent the company professionally while prioritizing patient needs
Perform other duties as assigned
Qualification
Required
Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs
Guide patients through program processes and ensure understanding of available benefits
Accurately enter, maintain, and track patient data using company systems
Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams
Utilize the company's CRM system to document and update patient interactions
Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction
Conduct patient satisfaction surveys and complete follow-up as needed
Clearly communicate processes, timelines, and benefits to patients and stakeholders
Schedule and manage follow-up calls based on individual patient needs
Provide virtual support during patient assistance events
Represent the company professionally while prioritizing patient needs
Perform other duties as assigned
Ability to sit at a computer for extended periods
Regular use of hands and fingers to operate a computer, telephone, and keyboard
Ability to stand, sit, talk, hear, reach, stoop, and kneel as required
Close vision required for computer-based work
Regular, predictable attendance required to meet business needs
Preferred
Familiarity with EEOICPA and/or RECA programs, or willingness to complete training
Prior customer service experience required; telephone-based experience preferred
Strong communication and interpersonal skills suitable for a liaison role
Proficiency with Microsoft Office and CRM systems
Demonstrated commitment to patient confidentiality and privacy
Company
United Energy Workers Healthcare
United Energy Workers Healthcare provides home health services at no cost to particular beneficiaries.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Whitt, MBA, CFA
Chief Financial Officer / Shared Service Leader
Marcel Loya
Executive Assistant To Chief Operations Officer
Recent News
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