Card Fraud Sr. Operations Specialist jobs in United States
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First National Bank Texas · 1 week ago

Card Fraud Sr. Operations Specialist

positionKilleen, TX
timeFull-time
remoteOnsite
senioritySenior Level

First National Bank Texas is seeking a Card Fraud Sr. Operations Specialist to lead and mentor staff in the department. The role involves managing fraud alerts, implementing process improvements, and ensuring compliance with regulations to mitigate risk to the bank.

BankingFinancial ServicesProfessional Services

Responsibilities

Mentor and train assigned staff within the department
Decision Debit Protect / Fico alerts
Decision Debit Protect Permits & Timeframes
Suggest rules and validate vendor analysis
Handle escalated phone calls & emails
Problem-solve escalated and complex issues
Implement department goals & process improvements
Monitor production and ensure expectations are met
Perform assigned tasks in accordance with regulations, policy, and procedure to mitigate risk to the Bank
Assist Department Manager as needed
Regular and predictable attendance and punctuality
Other tasks as assigned

Qualification

MentoringProblem-solvingCommunicationTeam collaborationTime management

Required

Mentor and train assigned staff within the department
Decision Debit Protect / Fico alerts
Decision Debit Protect Permits & Timeframes
Suggest rules and validate vendor analysis
Handle escalated phone calls & emails
Problem-solve escalated and complex issues
Implement department goals & process improvements
Monitor production and ensure expectations are met
Perform assigned tasks in accordance with regulations, policy, and procedure to mitigate risk to the Bank
Assist Department Manager as needed
Regular and predictable attendance and punctuality
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
Ability to lift up to 25 pounds

Company

First National Bank Texas

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First National Bank Texas is dedicated to offering clients with financial products and services.
dateFounded in 1901
location
Killeen, Texas, USA
people-size1001-5000 employees
web-link
https://www.1stnb.com

Funding

Current Stage
Late Stage

Recent News

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Company data provided by crunchbase