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AutoRABIT · 1 day ago

Associate Customer Success Manager

Atlanta, GA

Full-time

Hybrid

New Grad, Entry Level

$80K/yr - $100K/yr

AutoRABIT is a company that provides automated solutions for Salesforce DevOps, helping organizations in regulated industries manage their development processes. The Associate Customer Success Manager will work closely with customers to ensure they realize value from AutoRABIT products, promote license utilization, and support cross-functional collaboration to drive customer satisfaction and retention.

AnalyticsCloud Data ServicesData IntegrationDeveloper PlatformDevOpsInformation TechnologyProductivity ToolsSaaSSales AutomationSoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs

Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)

Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals

Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value

Support efforts to drive new business growth by cultivating customer advocacy and reference-ability

Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations

Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features

Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success

Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements

Responsibility to adhere to set internal controls

Qualification

Customer SuccessSalesforceCloud-based technologyPresentation skillsEmpathySelf-directed work habitsBasic proficiency in JIRABasic proficiency in GITBasic proficiency in ZohoVerbal communicationWritten communicationCollaboration