WesBanco · 1 day ago
Customer Service Representative Lead - West Dixie
Elizabethtown, KY
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expWesBanco is a banking institution that is seeking a Customer Service Representative Lead to promote a positive work environment and ensure excellent customer service. The role involves assisting management with operational reports, coaching CSR staff, and being the primary contact for escalated customer service needs.
BankingFinanceFinancial Services
Responsibilities
Personally, models the standards of the Bank's Mission, Vision, and Pledge
Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the CSR staff receives proper coaching and training to identify referral opportunity
Assists in and completes reports related to Operations as assigned by Banking Center Management
Develops knowledge of the Bank's products and services
Performs the normal duties of a CSR with accuracy and efficiency as outlined in separate CSR job description
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money
Primary contact for customer issues and complex customer's needs related to CSR function
Ensures security and dual control procedures as assigned by the Bank are met at all times
Communicates pertinent information to the CSR staff in a timely manner
Responsible for ensuring all necessary and assigned audits are performed at the standard set by the Bank
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
Responsible for assisting management in interviewing, hiring, and coordination of training of new CSR hires
Charged with assigning and directing work, assists with coaching, training, and evaluating performance
Addresses complaints and resolves issues relating to the CSR line
Qualification
Required
High school diploma required
Minimum of six months of CSR experience required
Proficient in Microsoft Outlook 365
Proficient computer skills are required and the ability to learn various Banking Software programs
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Must have strong product knowledge for the level of selling and successfully promoting products expected with position
Ability to write simple correspondence
Must have excellent organizational skills and the ability to multi-task and to be flexible
Ability to lift and carry up to 25 lbs
Must be available to work all hours of operations
Preferred
Sound Mathematical And Analytical Skills
Supervisory or proven leadership experience
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2025-10-29
2025-10-28
Company data provided by crunchbase