Customer Experience Specialist jobs in United States
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SmartChoice · 1 month ago

Customer Experience Specialist

positionSt. Petersburg, FL
timeFull-time
remoteOnsite
seniorityMid Level

SmartChoice is a leading provider of advanced voice, internet, and communications solutions. The Customer Experience Specialist will support the Sales and Client Success teams by managing administrative tasks, coordinating sales activities, and ensuring a seamless customer experience.

B2BCloud SecurityCommunication HardwareCommunications InfrastructureInfrastructureNetwork SecuritySecurityTelecommunications
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Growth Opportunities

Responsibilities

Assist the Sales and Client Success teams with daily administrative tasks, including data entry, order processing, and maintaining customer records
Prepare and distribute sales reports, proposals, and contracts
Respond to customer inquiries and provide exceptional customer service
Collaborate with other departments to ensure timely delivery of products and services
Support the sales team in achieving their targets and objectives
Answering calls for Sales and CS queue and acting as a first point of contact for any account or contract questions
Assist Account Management with renewal and account review preparation as needed
Maintain accurate and up-to-date sales documentation and records
Maintain accurate and up-to-date customer records and documentation

Qualification

CRM platformsMS Office SuiteBachelor’s degreeAdobeOrganizational skillsCommunication abilitiesAttention to detail

Required

Bachelor's degree in Business, Marketing, or a related field, or equivalent experience
Prior experience with various CRM platforms, including HubSpot is preferred
Advanced knowledge of the MS Office Suite, including Excel
Prior experience with Adobe is preferred

Benefits

Comprehensive health benefits (medical, dental, vision, life insurance)
Generous paid time off
Employer-matched 401(k)
Monthly cell phone stipend
Employee Assistance Program
Generous PTO

Company

SmartChoice

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The way we do business has changed forever.
dateFounded in 1998
location
New York, New York, USA
people-size51-200 employees
web-link
https://smartchoiceus.com

Funding

Current Stage
Growth Stage

Leadership Team

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John McGovern
Chief Financial Officer and Chief Operating Officer
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Elisa Caro
Chief Revenue Officer
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Company data provided by crunchbase