Engagement Manager (Intelligence Community), Public Sector jobs in United States
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Scale AI · 1 day ago

Engagement Manager (Intelligence Community), Public Sector

positionWashington, DC
timeFull-time
remoteHybrid
senioritySenior Level
money$196K/yr - $267K/yr
date7+ years exp

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. They are seeking an Engagement Manager to lead and coordinate delivery of AI solutions for national security customers, ensuring exceptional customer experiences and successful implementation of projects.

Artificial Intelligence (AI)Data Collection and LabelingGenerative AIImage RecognitionMachine Learning
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Manage customer relationships from the executive to the end user
Work alongside national security customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts

Qualification

TS/SCI clearanceStakeholder managementCustomer-facing experienceML operations understandingAnalytics-driven problem solvingTechnical program managementAPI technology experienceTechnical degreePython proficiencySQL proficiencyCross-functional influenceVerbal communicationWritten communicationEmotional intelligence

Required

An active TS/SCI clearance (polygraph strongly preferred)
7+ years of work experience succeeding in stakeholder management or customer-facing role
A basic understanding of the ML operations process
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
High cross-functional influence and EQ
Willingness to be onsite with the customer in the Washington DC area 4 days per week and able to travel at least 25% of the time (as needed)

Preferred

10+ years of professional experience, often in a customer-facing technical program management role in industry or government
Prior experience at an API technology company and / or managing technical customers using an API
A technical degree in computer science, engineering, or related field
Proficiency in Python, SQL or other programming languages

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits
A learning and development stipend
Generous PTO
A commuter stipend

Company

Scale AI

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Scale’s mission is to develop reliable AI systems for the world’s most important decisions.
dateFounded in 2016
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://scale.com

Funding

Current Stage
Late Stage
Total Funding
$15.9B
Key Investors
MetaAccelTiger Global Management
2025-06-10Corporate Round· $14.3B
2025-06-04Series Unknown
2024-05-21Series F· $1B

Leadership Team

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Jason Droege
Interim Chief Executive Officer
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Dennis Cinelli
Chief Financial Officer
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