Forward Air Corporation · 1 month ago
Logistics Administrative Supervisor
4801 FREIDRICH LANE, Austin, TX, 78744, US
Full-time
Onsite
Mid Level
3+ years expForward Air Corporation is a leading provider of ground transportation and logistics services across North America. The Logistics Administrative Supervisor is responsible for overseeing administrative, documentation, reporting, and coordination functions for fulfillment and distribution operations, ensuring all activities are executed accurately and on time in compliance with customer SLAs.
LogisticsService IndustryTransportation
Responsibilities
Serve as the primary administrative point of contact for the customer, managing daily email correspondence, reporting, and documentation needs
Support customer-facing meetings, video conferences, presentations, and follow-up action items
Act as a central escalation point for administrative and documentation-related inquiries
Ensure accurate preparation, review, and maintenance of shipping documentation including BOLs, commercial invoices, and customs-related paperwork
Maintain data integrity within the Warehouse Management System (WMS) and related reporting tools
Serve as liaison to IT for system access issues, data discrepancies, and administrative technology support
Coordinate and document daily inventory audits and cycle count results
Compile, analyze, and distribute daily, weekly, monthly, and quarterly KPIs and performance metrics
Support inventory investigations and reconciliation activities in collaboration with operations leadership
Perform account-specific costing, billing validation, and invoice reconciliation
Assist with risk assessments, quality investigations, and corrective action documentation
Ensure compliance with internal processes, customer requirements, and safety standards
Provide administrative oversight and support to account-dedicated staff (10+ team members)
Assist with onboarding, training coordination, and documentation tracking
Cross-train across administrative functions to ensure continuity during staff absences
Support continuous improvement initiatives related to administrative efficiency and data accuracy
Perform other related duties as assigned
Qualification
Required
High School Diploma or GED required
3–5 years of administrative, logistics, warehouse, or 3PL support experience
Experience supporting operations within a warehouse or distribution environment
Strong understanding of supply chain documentation and administrative workflows
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) with strong reporting skills
Ability to manage multiple priorities with strong attention to detail
Strong written and verbal communication skills
Cultural awareness and ability to work with diverse teams
Preferred
Associate's or Bachelor's degree preferred
Experience with WMS platforms (CargoWise One preferred)
Familiarity with KPI tracking, performance reporting, and billing support
Knowledge of 5S, Lean, or continuous improvement methodologies is a plus
Benefits
Paid time off starting within the first year of employment
Paid sick time and company holidays
Company-provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k) retirement plan
Company
Forward Air Corporation
Forward Air has been a leader in the expedited ground transportation industry for over 40 years.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$925MKey Investors
Irenic Capital Management
2024-05-28Post Ipo Equity
2023-12-20Acquired
2023-09-20Post Ipo Debt· $925M
Leadership Team
Shawn Stewart
President & Chief Executive Officer
Jamie Pierson
Chief Financial Officer
Recent News
Investor's Business Daily
2025-12-04
Company data provided by crunchbase