Johnson & Johnson MedTech · 6 days ago
Sr. Trainer, Technical Product Support
Milpitas, CA
Full-time
Onsite
Mid, Senior Level
$109K/yr - $175K/yr
3+ years expJohnson & Johnson MedTech is dedicated to healthcare innovation, aiming to deliver breakthroughs that profoundly impact health. They are seeking a motivated and experienced Sr. Trainer, Technical Product Support to implement and deliver training for their sophisticated Surgical Vision products, while also supporting service documentation and training program development.
Hospital & Health Care
Responsibilities
Design and deliver global training programs (basic to advanced) covering technical, safety, product knowledge, and certification
Conduct training sessions at AMO centers, off-site locations, and customer sites as directed
Develop and maintain service training curriculums and aids for new products and updates to on-market products
Provide written and verbal communication including evaluations, feedback, and status reports to management
Lead trainees through technical and business issues and provide “train-the-trainer” knowledge transfer when applicable
Identify and address training gaps and audit practices to ensure compliance
Collaborate with engineering teams on pilot projects and proof-of-principles for service launch readiness
Support service-related verification and validation processes ensuring compliance with quality standards
Assist with service documentation updates including new requirements, change orders, and maintenance for on-market products
Support on-market product improvements and field actions as assigned by the department
Qualification
Required
Education: Vocational, Certificate, Technical or Associates
Field Experience: Required 3–5+ years of hands-on experience working in or supporting Field Service in a relevant sector (medical devices, capital equipment)
Strong communication skills: The ability to articulate and demonstrate complex technical procedures physically and explain technical terms using simple language in a classroom environment
Self-Starter: A can-do demeanor and strong work ethic
Preferred
Hands-on experience with medical devices containing electromechanical and electro-optical systems
Experience in developing technical course content using MS PowerPoint or other learning development platforms, modern training techniques and tools
Knowledge of instructional design to implement and complete full training cycles (assess needs, plan, develop, coordinate, monitor and evaluate)
Strong analytical, organizational, communication, and problem-solving skills to evaluate Field Service training needs, find gaps and to develop and deliver effective training programs that enhance overall learning outcomes
Strong cross-functional collaborator, able to build training content within a cross-functional team of service, R&D and quality
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
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