ServiceNow · 1 day ago
Layer 4-7 F5 NGINX - Senior Network Operations Engineer - Federal
Santa Clara, CA
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $213K/yr
4+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Senior Network Operations Engineer to support their US Public Sector customers. The role involves operating and maintaining ServiceNow’s global cloud network infrastructure, troubleshooting network issues, and enhancing operational processes within a hybrid cloud environment.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
U.S. Citizen Only
Responsibilities
Operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems
Troubleshoot and resolve network issues, including urgent operational events
Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team
Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab
Perform software upgrades, version control, and security patching across production systems
Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages
Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP)
Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability
Review, consult, and prepare for planned changes and releases to the production environment
Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures
Provide feedback to infrastructure architects and contribute to design discussions for new initiatives
Collaborate with peer teams building world-class networking and orchestration solutions
Evaluate, adopt, and implement new open-source and commercial tools and technologies
Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates
Drive automation to enable rapid deployment and updates across large-scale environments
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems
Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments
Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs
Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity
Proficient in Linux systems administration and troubleshooting
Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures
Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk)
Ability to respond to incident resolution, including root cause analysis and post-mortems
Proficiency in infrastructure-as-code and automation tools, such as Ansible, Terraform, GitLab CI/CD
Scripting skills in Python, Bash, or similar languages for automation and tooling
Experience with change management processes in high-availability production environments
Excellent problem-solving skills and attention to detail, with a bias toward action and automation
Effective communication and collaboration skills, including cross-functional team engagement
Willingness to participate in a 24/7 on-call rotation, including weekends
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
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