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Southwest Airlines · 1 day ago

Supervisor Customer Service - CHS

SC-Charleston

Full-time

Onsite

Mid Level

$34.95/hr - $36.39/hr

Southwest Airlines is committed to connecting people through friendly, reliable air travel. The Customer Service Supervisor manages and trains Customer Service Agents and Operations Agents, ensuring safety and compliance while overseeing daily airport operations.

Public Transportation

Growth Opportunities

No H1B

Responsibilities

Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction

Respond to and resolve Customer questions, requests, or complaints

Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance

Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently

Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding

Work with staff planning to build bids that are in line with department’s hourly goals

Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly

Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes

May perform other job duties as directed by Employee’s Leaders

Qualification

Airlines Operation ManagementCustomer ServiceCollective BargainingLeadership TechniquesAdministrative ProceduresSafety AwarenessTeam CoordinationSIDA BadgeGSC QualificationProblem SolvingCommunication Skills

Required

Currently a resident of the State of South Carolina

U.S. citizenship or current authorization to work in the U.S

No current or future work authorization sponsorship available

Fully functioning, broad knowledge in Airlines Operation Management

Fully functioning, broad knowledge in Customer Service

Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program

May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights

Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces

Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period

Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions

Ability to perform assigned duties in outdoor and inclement weather conditions

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings

Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit

Competitive health insurance for you and your eligible dependents

Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.