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City of Baltimore · 3 months ago

Unit Supervisor (NCS) - Mayor's Office of Employment Development

Charles L. Benton, Jr. Building

Full-time

Onsite

Mid, Senior Level

$15/hr - $28.80/hr

3+ years exp

The City of Baltimore, specifically the Mayor's Office of Employment Development, is seeking a Unit Supervisor to manage and supervise unit staff while ensuring compliance with policies and procedures. This role involves overseeing youth employment programs, recruiting work opportunities for youth, and facilitating program-related events.

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Responsibilities

Manage and supervise unit staff, ensuring adherence to policies and procedures

Lead and assist with trainings, meetings, and ongoing coaching for staff

Identify and recruit quality virtual and in-person work opportunities for youth

Review and approve worksite applications, work plans, and job descriptions

Assist youth and worksites with completion of YouthWorks application

Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment

Coordinate and facilitate program-related events such as registration sessions, job fairs, community events, etc

Visit worksite locations to distribute YouthWorks materials

Resolve, document, and file all youth and worksite concerns and issues

Oversee and manage youth timesheet and payroll processing, and resolve payroll-related issues

Communicate YouthWorks program information to youth, worksites, and other stakeholders

Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity

Perform other related work assignments as directed

Qualification

Supervisory experienceCustomer service experienceMicrosoft OfficeVirtual communication platformsData entryTime managementStaff managementAnalytical skillsVerbal communicationWritten communication

Required

At least three years of experience working in the human services field with youth programs

At least three years of supervisory experience

At least three years of customer service experience

Ability to pass a mandatory criminal background check

Valid driver's license and access to a reliable personal vehicle to travel to partnering worksites and organizations

Must be willing to use personal vehicle for the completion of assigned duties daily as needed

Work schedule for this position is in-person from 8:30 am to 4:30 pm Monday through Friday

Must be flexible to work some evening and weekend hours

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver's permit

Solid ability to operate Microsoft Office software

Proficiency in virtual communications platforms (Microsoft Teams, Zoom, Google Meets, etc.)

Ability to speak and converse with audiences of varying sizes in-person and virtually

Solid data entry ability

Solid time management skills to effectively manage multiple priorities

Solid verbal and written communication skills

Solid staff management skills

Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality

Solid skills to quickly evaluate service delivery issues and identify resolution