Ingeteam · 3 months ago
Solar Inside Field Service Engineer
Milwaukee, WI
Full-time
Hybrid
Mid Level
3+ years expIngeteam is a company focused on providing technical services and customer support for their products. The Solar Inside Field Service Engineer will act as the primary contact for aftersales questions and provide support to customers both remotely and onsite.
ElectronicsEnergyRenewable EnergySolarWind Energy
Responsibilities
Travel to customer sites and perform aftersales activities. Travel will be on average 25% of the time or as needed
Serve as the primary point of contact for all technical aftersales questions for assigned projects
Respond to all incoming technical aftersales calls/emails related to Ingeteam product solutions
Work with customers to solve all product issues provided by Ingeteam for site assigned projects
Oversee and manage other Ingeteam and subcontracted technicians during aftersales support
Provide technical guidance to technicians and other team members during commissioning
Resolve by phone, email, screenshare, remote desktop or travel to site to repair or replace damaged equipment
If needed, request assistance from management and corporate service support team
Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server
Work with customers to ensure all failed equipment gets returned to Ingeteam
Monitor and analyze component/product failure rates and provide feedback to Engineering and R&D
Develop aftersales work instructions for Ingeteam internal use
Download inverter data and review past production and stop reasons. Discuss with customers if need be
Use technical knowledge to read / write to an inverter and equipment registers and to understand and analyze Modbus TCP, RTU and CAN communication protocols
Display professionalism, understanding, tact and technical knowledge in all customer interactions
Establish and maintain a high level of customer satisfaction
Consult with and interact with customers and site owners to ensure tasks are performed on time, efficiently and safely
Troubleshoot Ingeteam products and systems to achieve customers goals
Provide feedback to Engineering and R&D for Ingeteam product improvements
Ensure tasks are performed according to organizational requirements for quality management, environmental, health and safety standards, policies, and procedures
Perform other duties as assigned
Maintain technical expertise and competency level by attending trainings, staff meetings, and remaining up to speed on Ingeteam products and services
Complete expense reports and submit to management
Qualification
Required
Must have at least 3 years' experience with electronics or power electronics
Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations
Must have excellent troubleshooting skills
Must possess excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise
Experience responding and resolving technical questions over the phone
Must be able and willing to work with colleagues and as a team. Must be able to work with little guidance and exercise judgement when organizing work priorities and determining next steps
Must have good prioritization, organization, analytical and planning skills
Must be flexible, be able to adapt to new situations, have self-control, be self-motivated, have initiative and high integrity
Must be willing and able to travel both US and Canada in response to customer calls. Must be available to travel on short notice
Must be willing and able to travel internationally to headquarters in Spain for training
Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on feet for long periods of time
Bending, stooping, crawling, working in limited illuminated areas, working in dusty conditions are required
Ability to work in extreme environments, e.g., hot sun, below freezing, snow, rain etc
Must have advanced computer skills including familiarity with MS Office programs, PV monitoring systems
Must have a valid driver's license when needing to rent a car to travel to projects
Bachelor's degree required, preferably in Electrical or Electronics Engineering, Mechanical or equivalent. 3+ years relevant experience required, in lieu of degree
Preferred
Experience with installing, maintaining, and troubleshooting PV & storage systems preferred
Understanding of UL1741 (and other articles), IEEE1547, and NEC codes that relate to PV installations preferred
OSHA-10/30, NFPA 70E, First Aid/CPR, certificates preferred
Company
Ingeteam
Ingeteam is an international group is power and control electronics and electrical engineering and automation projects.
1001-5000 employees
H1B Sponsorship
Ingeteam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$50.57MKey Investors
European Investment Bank
2023-12-14Debt Financing· $50.57M
2023-08-01Acquired
Recent News
Company data provided by crunchbase