Ascend · 1 day ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$105K/yr - $110K/yrAscend is transforming the global insurance industry by combining AI automation with embedded fintech. They are seeking a relationship-driven Customer Success Manager to scale their post-implementation Customer Success function, ensuring strong adoption, retention, and expansion for their highest value customers.
FinanceFinTechInsuranceInsurTechSoftware
Responsibilities
Dive deep into Ascend's product, customer segments, and current Customer Success processes and tools
Build foundational relationships with internal partners across Sales, Product, and Product Support
Begin developing your approach to managing relationships and driving value for sophisticated insurance organizations
Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users
Develop a strong understanding of your customers' workflows, goals, and success metrics with actionable insights to improve adoption and outcomes
Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support
Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product
Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions
Help define and refine scalable Customer Success best practices that enable Ascend to deliver a world class enterprise customer experience
Qualification
Required
Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments
Comfortable operating in the ambiguity and pace of a high growth startup
Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter
A consultative, relationship first approach to customer success with a proven track record of renewals and expansion
Preferred
Background in insurance, financial services, or fintech is a plus
Benefits
Competitive base salary and meaningful equity in a fast-growing company
100% health premiums covered for you and your dependents
401k with employer matching options
Unlimited PTO
Monthly company-paid commuter benefit options
Parental and family leave
Lunch provided when in office
Dog-friendly office!
Company
Ascend
Ascend is a developer of an insurance payments platform that offers automated payments in financing, collections, and payables.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$285.5MKey Investors
Index VenturesFirst Round Capital
2022-01-27Series A· $30M
2022-01-27Debt Financing· $250M
2021-09-15Seed· $5.5M
Leadership Team
Andrew Wynn
Co-Founder & Co-CEO
Recent News
Government Technology US
2025-12-06
Company data provided by crunchbase