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Saint-Gobain · 1 day ago

Customer Service Representative

Wayne, NJ

Full-time

Onsite

Entry Level

$25/hr - $27/hr

3+ years exp

Saint-Gobain is a worldwide leader in light and sustainable construction, and they are seeking a Customer Service Representative to manage product order requests. This role serves as the primary internal point of contact for regional customers and functions as a liaison between company operations and field sales personnel.

Building MaterialConstructionManufacturing

H1B Sponsor Likely

Responsibilities

Abides by company policies and procedures at appropriate level

Responds to inquiries and takes necessary action according to SOP's and work instructions

Serve as liaison between internal operations and field sales personnel, customers, branches, etc

Receive and review complaints, and take appropriate action to resolve according to SOP's and work instructions

Receive and review, process orders according to SOP's, work instructions, and/or special instruction from supervisor

Review and process Customer Forecasts and reconcile CUMs for EDI orders

Obtain Customer Sales Tax Certificates as required

Generate special reports as required or directed

Advise customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions

Process order cancellations

Participate in the annual Physical Inventory as directed by supervisor

Participate in self-development and training of others

Perform other related duties as may be reasonably assigned in the course of business

Exhibit safety awareness and safe work practices

Maintain necessary records as required by SOP's and work instructions

Understand all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard

Qualification

Customer ServiceOrder ProcessingExcelCommunication SkillsMath SkillsOrganizational SkillsSelf-motivated

Required

Bachelor's degree in business or related discipline preferred or at least 3 years equivalent work experience

Excellent organizational skills

Excellent communication skills including telephone, written and verbal

Exceptional Math skills necessary to fulfill department requirements

Computer skills including Excel and Word necessary to fulfill requirements of position

Self-motivated, able to make independent decisions

Benefits

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Back-up Child and Elder Care

PerkSpot Employee Discount Program

Volunteer Day

One pair of company-issued steel-toe shoes, up to $100

Six uniform shirts yearly

Safety glasses, including prescription

$25/month Market Card

Company

Saint-Gobain

Glassdoor4.0

Saint-Gobain is a manufacturer and distributor of building materials for the construction and industrial markets. It is a sub-organization of Filtralite.

Founded in 1665

La Défense, Ile-de-France, FRA

10001+ employees

http://www.saint-gobain.com

H1B Sponsorship

Saint-Gobain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (3)