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Santander · 1 day ago

Branch Manager, King of Prussia, Pa

King of Prussia

Full-time

Onsite

Mid, Senior Level

$60K/yr - $102K/yr

3+ years exp

Santander is a global leader in the financial services industry, evolving into a technology-driven organization. As a Branch Manager, you will oversee branch performance and daily operations, ensuring excellent customer experience and achievement of financial goals while leading and coaching your team.

BankingCommercial LendingFinanceFinancial ServicesPersonal Finance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction

Develop and implement sales strategies to grow revenue and market share

Motivate sales teams to effectively manage a pipeline of prospects and customers

Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity

Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency

Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development

Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch

Accountable for managing branch scheduling to balance branch needs with employee availability

Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes

Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service

Manage escalated customer problems and provide effective solutions

Communicate clearly and effectively with customers in person, over the phone, or through digital channels

Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements

Responsibilities may extend to supporting nearby branch locations based on business necessity

Qualification

Retail Bank sales managementSales leadershipCustomer serviceCoachingDevelopingData-driven decision makingComputer proficiencyCompliance regulationsRelationship-buildingCommunication skillsProblem-solving skills

Required

High school diploma, GED: or equivalent education - Required

3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required

5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required

3+ Years Experience selling products and/or services in an incentive-based environment - Required

Proven experience in a sales leadership role, preferably as a Branch Manager or similar position

Proven relationship-building skills and a customer-centric approach

Excellent leadership and team management skills

Excellent customer service skills and a passion for helping others

Strong problem-solving skills with a proactive approach to issue resolution

Experience in coaching and developing team members

Excellent communication, consultative and influence skills both verbal and written

Ability to educate and connect customers to technology and share the value of digital tools and platforms

Ability to make data-driven decisions to improve performance and operational outcomes

Establishes and maintains effective working relationships

Ability to create a positive work environment and drive employee engagement

Strong knowledge of company policy, compliance regulations, risk management and loss prevention

Ability to work in a fast-paced environment and manage multiple priorities

Ability to interact with integrity and professionalism with customers and employees

Computer proficiency and basic math skills

Ability to work branch hours, which can include weekends and evenings

Preferred

Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

Experience in Microsoft Office products

Benefits

Competitive rewards package

Benefits are designed to support you, your family and your well-being, now and into the future

Company

Santander

Glassdoor3.9

Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.

Founded in 1857

Boadilla Del Monte, Madrid, ESP

10001+ employees

https://www.santander.com/

H1B Sponsorship

Santander has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)