ADP · 1 week ago
Manager, New Business Implementation
Louisville, KY
Full-time
Onsite
Mid, Senior Level
3+ years expADP is a comprehensive global provider of cloud-based human capital management solutions, and they are seeking a Manager for New Business Implementation. The role involves leading a team to execute strategies that achieve business goals, ensuring successful client implementations, and fostering strong relationships with partners.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Drive monthly new client implementation starts to align with revenue and unit targets
Forecasting Starts
Improving Starts YOY
Drive N/S rate to be below set goal overall for our business each fiscal year
Drive retention by creating innovative solutions to support business which might be outside of the box
Measure and meet client satisfaction scores to be consistent with departmental goals, and ADP overall
NPS scores better than 36%, and driving engagement and overall score YOY
Respond to client escalations and triage with internal partners where needed. Drive internal research, root cause analysis and correction action plan to resolution. Facilitate immediate remedy solutions
Work with internal service partners to ensure service level commitments are met
Drive response rate through additional client touchpoints
Develop our associates, and provide a career progression map, to progress their career within implementation, or ADP overall
Communicate effectively and frequently with the team
Conduct employee performance appraisals and assign performance objects and provide regular feedback. Delivering consistent reinforcement through verbal and written praise and appreciation
Manage change effectively and setting clear expectations of goals
Foster associates to learn, develop and adapt to constantly changing work environments
Provide coaching and mentoring for associate success
Provide team training opportunities for focal areas
Encourage associates to think for themselves and make suggestions for improvements in their own processes
Align resources based on skills required to support our business plan
Conduct annual performance reviews on associates
Drive Stand Out check in's and utilize strength based development based on profile
Execute by implementing revenue and cost savings initiatives based on new products, new ideas, or process improvement opportunities identified
Coordinate activities related to chartered projects. Complete project and issue tasks as assigned
Provide status against assigned deliverables in accordance with defined deadlines and procedures
Deliver overall organization improvements by looking for business process improvements
Drive additional revenue opportunities
Utilize monthly dashboard reporting to review progress, areas of improvement and efficiency of implementation
Execute each implementation timely, accurately, and compliant, as outlined in the overall business team goals
Drive both starts in Units and Sales dollars annually
This drives early billing
Ensure compliance guidelines are being met through participant notifications
Reduce Black Out timing
Monitor Overall Portfolio Management of team
Actively look of opportunities to reduce E-O
Pursue and develop effective partnerships with internal and external teams who support the daily tasks and operational functions required to provide One ADP service our clients
Actively join team meetings to introduce yourself to sales and internal service leaders
Develop partnerships with internal service leaders on a regular basis to induce continuity between departments
Facilitate roundtable sessions to build partnerships, identify improvement opportunities and designate proper escalation channels
Support sales backlog, exceptions, general client questions and escalations
Forecast departmental staffing requirements
Onboard new associates
Manage poor performing associates and the exposure/risk to the business
Pipeline sourcing
College career fairs
Execute on SLT footprint strategy
Manage capacity and resource allocation to support the business needs
Drive Kenexa Scores to either be equivalent or better than ADP's overall average YOY
Strategically develop and execute on improvement plan
Facilitate Associate Engagement Events
Fully support quarterly associate engagement events
Engage with all core associates via Site Representation
Performs other related duties as assigned
Qualification
Required
Minimum of 3-5 years of retirement services experience
Minimum of 3-5 years of direct or indirect people leadership experience
Preferred
Bachelor's degree or higher
Program Management or workflow management experience
QKA Certification
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase