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Valley Bank · 2 days ago

Market Manager (Branch Manager)

Tarpon Springs, FL

Full-time

Onsite

Senior Level

5+ years exp

Valley Bank is a leading relationship bank built for growth, with a focus on investing in people's potential. The Market Manager is responsible for managing branch staff, enhancing client relationships, and achieving financial goals while ensuring compliance and providing an outstanding customer experience.

Banking

H1B Sponsor Likely

Responsibilities

Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business

Overall responsibility for the financial and operational performance of their branches

Responsible for the interviewing, hiring, performance evaluation, and disciplinary action for the staff within the branches

Develops the staff for career opportunities; manages the performance and development of employees within the branch which results in high performance, a team environment and positive employee morale

Develops market intelligence, communicates and drives the strategic direction and product mix within the market they manage

Manages and enhances client relationships through coaching and mentoring staff

Oversees the ABMs in ensuring operational functions of the branch are met including cash control, auditing and compliance requirements

Builds new and expands existing customer relationships through a consultative approach that requires visiting customers in order to understand their business needs with an expected outcome of growing the deposit base of the branches, increasing product utilization and revenue within the market

Ensures primary and defined market area retail offices comply with all appropriate regulatory requirements which relate to retail operations and new accounts

Ensures the staff completes Learning Management System training and attends classes developed by Learning - Development to fulfill the requirements of their position

Ensures staff complies with all policies, practices and procedures including branch safety. Reports all unsafe activities to Divisional Head and/or Human Resources

Manages the escalation of customer service problems and/or requests as appropriate, proactively seeks answers and/or provides solutions and follows-up to ensure customer needs have been met

Directs a proactive approach to customer satisfaction and customer retention. Listens to and fully understands, the internal and external customer's needs. Interacts in an effective and positive manner with customers and co-workers

Represents the bank in the community and participates in community activities as appropriate

Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures

May provide divisional sales/leadership support in the absence of Divisional/Special divisional initiatives

Qualification

Branch operations knowledgeManagerial experienceSalesCustomer serviceFIS/IBS proficiencyCommunication skillsCustomer relationship managementComputer skillsOrganizational skillsProblem-solving skillsTeam management

Required

Ability to prioritize, organize and delegate and follow up on assignments

Ability to manage multiple branches and remote staff

Ability to effectively present information in one-on-one and small group situations

Must have excellent verbal, written and interpersonal communication skills

Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues

An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud

Proficient computer skills

Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers

High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills

Preferred

Bachelor's degree with concentration in accounting, business, finance, economics or related field and knowledge of complex commercial bank branch experience is preferred

FIS/IBS (Integrated Banking Solutions) preferred

Company

Valley Bank

Glassdoor3.2

Valley National Bank is a regional financial institution

Founded in 1927

Wayne, New Jersey, USA

1001-5000 employees

https://www.valley.com/

H1B Sponsorship

Valley Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (13)

2023 (7)

2022 (11)

2021 (5)

2020 (5)