Koch · 10 hours ago
Technical Support Specialist
Wichita, KS
Full-time
Onsite
New Grad, Entry LevelKoch is a company that creates and innovates a wide spectrum of products and services that make life better. The Technical Support Specialist will provide consumer-focused service related to software, hardware, and other IT issues while ensuring compliance with company policies and procedures.
ElectronicsEnergyFarmingOil and Gas
No H1B
Responsibilities
Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access and deskside support
Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
Troubleshooting issues related to hardware, network connectivity, printers, and software applications
Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
Troubleshoot, diagnose, and resolve technical issues related to audio-visual equipment in conference and training rooms
Coordinating with service providers to solve other IT infrastructure issues
Ensure compliance with all Koch policies & procedures in all related areas
Provide guidance based on documented IT policy and procedures
Qualification
Required
Experience in IT or customer service
Experience deploying software and troubleshooting complex IT issues
Experience with MS operating systems and applications
Diagnose & troubleshoot all IT related issues for Desktops, Laptops, and Mobiles onsite and through remote access and deskside support
Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
Troubleshooting issues related to hardware, network connectivity, printers, and software applications
Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
Troubleshoot, diagnose, and resolve technical issues related to audio-visual equipment in conference and training rooms
Coordinating with service providers to solve other IT infrastructure issues
Ensure compliance with all Koch policies & procedures in all related areas
Provide guidance based on documented IT policy and procedures
Preferred
Experience troubleshooting audio-visual equipment
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
Koch
Based in Wichita, Kansas, Koch is one of the largest private companies in America.
Founded in 1940
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$958.57M2025-03-03Undisclosed· $183.97M
2024-03-08Undisclosed· $76.95M
2023-03-10Private Equity· $148.32M
Leadership Team
Charles Koch
Chairman of the Board & CEO
James Hannan
President and Chief Operating Officer of Koch
Recent News
2025-03-20
Company data provided by crunchbase