Veza · 2 weeks ago
Senior Director, Customer Success
Redwood City, CA
Full-time
Onsite
Director/Executive
$215K/yr - $290K/yr
10+ years expVeza is the identity security company, and they are seeking a Senior Director of Customer Success to lead and evolve their post-sales customer experience. This role will focus on ensuring customers realize measurable value throughout their journey while building and scaling a high-performing Customer Success organization.
Cloud SecurityDatabaseSecuritySoftware
Responsibilities
Own the end-to-end customer journey, defining and operationalizing a scalable framework for onboarding, adoption, value realization, expansion, and renewal
Ensure customers achieve tangible, measurable outcomes from Veza by aligning platform capabilities to customer security and identity objectives
Establish clear success criteria, leading indicators, and health metrics to proactively manage risk and drive long-term customer retention
Build, lead, and develop a team of Customer Success Managers, Technical Account Managers and Project Managers to support enterprise customers at scale
Coach leaders and individual contributors through all phases of the customer lifecycle, fostering accountability, continuous improvement, and customer obsession
Attract, retain, and develop top-tier talent as the organization scales, while evolving team structure, roles, and coverage models over time
Operate effectively amid changing priorities, evolving product capabilities, and rapid company growth—bringing clarity, structure, and momentum where none exists
Make sound decisions with incomplete information, balancing speed and rigor while continuously iterating processes and approaches
Partner cross-functionally to align execution without relying on rigid playbooks or fully mature systems
Serve as a senior escalation point for customer issues, partnering with Sales, Product, Engineering, and Support to drive resolution and maintain trust
Own customer-to-product feedback loops, ensuring insights from the field influence roadmap, prioritization, and product strategy
Collaborate closely with Sales leadership on renewals, retention, and expansion strategy, ensuring a seamless post-sales experience
Drive retention, renewal, and expansion outcomes across the customer base
Establish and refine customer success operating rhythms, communication cadences, and prioritization frameworks to support efficient scale
Monitor and improve customer satisfaction metrics (e.g., NPS, CSAT) and overall account health
Qualification
Required
10+ years of experience in Customer Success, Consulting, or a related post-sales function supporting technical enterprise customers
Proven experience building and scaling Customer Success organizations in growth-stage, B2B SaaS companies
Strong background in identity, access management, or security, with experience supporting CISOs and security leadership as primary stakeholders
Comfort operating in dynamic environments where processes, products, and priorities are rapidly evolving
Experience supporting both enterprise and commercial / mid-market GTM teams and motions
Deep familiarity with IAM/IGA/PAM concepts and some operational experience with platforms such as Okta, Ping Identity, Microsoft, SailPoint, Saviynt, Active Directory, and Azure AD
Broad security platform experience and experience with various cloud platforms
Benefits
Equity
Competitive benefits package
Company
Veza
Veza is a data security platform that helps users use and share their data safely.
201-500 employees
H1B Sponsorship
Veza has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (3)
2023 (4)
Funding
Current Stage
Late StageTotal Funding
$233MKey Investors
New Enterprise AssociatesThe Syndicate GroupBlackstone Innovations Investments
2025-12-02Acquired
2025-04-28Series D· $108M
2023-09-12Series Unknown
Leadership Team
Maohua Lu Ph.D
Co-Founder and CTO
Robert Whitcher
Co-Founder & Chief Architect
Recent News
2026-01-09
2026-01-06
Norwest
2025-12-29
Company data provided by crunchbase