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Consolidated Communications · 1 day ago

Senior Manager, Operations

Manchester, NH

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Consolidated Communications is a leading fiber provider in the U.S., dedicated to delivering reliable fiber communications solutions. The Senior Manager, Operations will lead operational teams responsible for the installation and splicing of fiber services while ensuring quality standards and engaging in capacity planning and vendor relationships.

Telecommunications

Responsibilities

Lead the internal and external operational teams responsible for installation, splicing and testing of the OSP projects that will support Fiber Services broadband products

Develop, oversee and document construction and splicing procedures along with quality standards

Collaborate with the training team to identify and develop necessary tools, technical and soft training skills

Set and achieve key performance indicators for both internal and external resources

Prioritize workloads and projects as needed

Engage in internal and external construction and splicing capacity planning and sourcing

Grow vendor relationships and networks to deliver talent

Work with product teams in the development of new products, services and processes

Work with the sales teams to drive product revenue and achieve sales penetration goals

Manage an operating budget and cost center

Ensure quality inspections are performed

Work with engineering on the any changes or recommendations to the to improve the construction timelines and budget

Understand, model and advocate all company safety policies. Provide employees and contractors with training in safety procedures and review and evaluate employee safety practices