TEKsystems · 4 days ago
Helpdesk Support Analyst
Atlanta, GA
Contract
Hybrid
New Grad, Entry Level
$20/hr - $20/hrTEKsystems is a leading provider of business and technology services, and they are seeking additional Helpdesk Support Analysts to assist their growing IT support needs. The role involves providing phone-based technical support, troubleshooting various IT issues, and delivering professional communication while assisting internal employees.
Information Technology
Responsibilities
Provide phone-based technical support to internal employees
Assist users with VPN issues and remote-access setup
Troubleshoot Windows, Active Directory, and general connectivity problems
Work within a ticketing system (ServiceNow experience is a plus)
Follow scripts and processes to move users efficiently through the support queue
Deliver polished, professional, and clear communication at all times
Qualification
Required
Provide phone-based technical support to internal employees
Assist users with VPN issues and remote-access setup
Troubleshoot Windows, Active Directory, and general connectivity problems
Work within a ticketing system (ServiceNow experience is a plus)
Follow scripts and processes to move users efficiently through the support queue
Deliver polished, professional, and clear communication at all times
Strong customer service skills – especially over the phone
Experience with VPN and remote-access troubleshooting
Helpdesk or IT support experience, including ticket handling
Familiarity with Windows, Active Directory, and general troubleshooting
Professional, articulate, and logical communication style
Entry-level experience welcome
Excellent communication and professionalism
Ability to pass a drug test
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase