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Ashley Furniture Industries · 2 days ago

General Sales Manager - WA

Auburn, WA

Full-time

Onsite

Senior Level

$27K/yr - $40K/yr

Ashley Furniture Industries is the largest manufacturer of home furnishings in the world, and they are seeking a General Sales Manager to build and maintain customer relationships essential for retail sales success. The role involves leading store associates, ensuring compliance with operational policies, and analyzing performance metrics to drive sales and improve customer satisfaction.

FurnitureManufacturing

Responsibilities

Lead store retail sales associates in meeting and exceeding sales goals, Sales per Guest (SPG), Net Promoter Score (NPS) and other key performance metrics. Optimize guest conversion and sales tickets by ensuring the deployment of the Ashley Sales Approach

Maintain a visible presence on the sales floor, role modeling the selling process, personally interacting with guests and being in a position to positively impact the sales process and ensure the Ashley brand is properly represented

Resolve customer issues in a professional, helpful manner that strikes the proper balance between customer satisfaction and financial responsibility to the company

Develop and implement daily plans to create a culture of accountability and to ensure a continued focus on sales performance and other goal attainment. Use staffing-to-traffic methodologies to properly staff and manage the sales floor. Prioritize daily responsibilities and tasks

Ensure compliance with store operating policies and procedures, including advertising and promotions, merchandise layouts, pricing, beginning-of and end-of-day, store appearance, human resources, health and safety, etc. Maintain operational standards and office administrative routines and processes

Analyze daily operational and financial reports to determine store results and performance trends, and take prompt corrective action to remedy significant variance

Recruit, develop and lead a store team capable of supporting Ashley’s performance and growth strategies. Ensure new associates are trained for their position. Deliver timely communication through regular management and team meetings. Maximize sales associate performance by setting targets, providing coaching and feedback and using support mechanisms such as role plays, target cards and performance improvement meetings. Take corrective action when necessary. Create an engaging, positive working environment and strong selling culture; recognize and reward top performers

Monitors controllable expenses such as utilities, maintenance, shrinkage and cash overage/shortage

Demonstrate the company’s core and growth values in performance of all job functions