Account Director jobs in United States
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Outset · 1 day ago

Account Director

positionSan Francisco, CA
timeFull-time
remoteOnsite
senioritySenior Level
money$160K/yr - $175K/yr
date5+ years exp

Outset is a company that specializes in AI-powered user interviews for research, serving global brands like Hubspot and Microsoft. As an Account Director, you will manage relationships with strategic enterprise customers, ensuring they derive maximum value from the platform while identifying growth opportunities.

Artificial Intelligence (AI)Consumer ResearchSoftware

Responsibilities

Serve as a strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success
Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy
Develop account plans and success frameworks that align with customer business objectives
Partner with Sales to identify and close revenue expansion opportunities within existing accounts
Translate customer feedback into actionable input for Product and Engineering
Forecast retention and growth metrics, providing visibility into customer health and pipeline

Qualification

Account managementCustomer successSaaS experienceAnalytical mindsetProactive mindsetCommunication skillsRelationship-buildingCross-functional collaboration

Required

5–10+ years of customer success, account management, or consulting experience, with 2+ years managing strategic/enterprise accounts
Ability to travel 25% of the time for customer events, customer visits, and conferences
Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships
Experience in a fast-paced SaaS or Series A/B startup environment
Exceptional communication, executive presence, and relationship-building skills
Strong analytical mindset with ability to tell a story with data
Ability to work cross-functionally and thrive in ambiguity
A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work

Benefits

Daily collaboration with founders, shaping the core product vision.
Exposure to and collaboration with design and research leaders at top global brands.
Competitive cash and equity compensation.

Company

Outset

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Outset provides an AI-moderated research platform that helps research teams analyze and share qualitative and quantitative studies.
dateFounded in 2022
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://outset.ai

Funding

Current Stage
Growth Stage
Total Funding
$51.25M
Key Investors
Radical Ventures8VCAdverb Ventures
2025-12-10Series B· $30M
2025-06-11Series A· $17M
2023-10-26Seed· $3.8M

Leadership Team

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Aaron Cannon
Co-Founder & CEO
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Recent News

Business Insider
I cofounded my AI startup while on paternity leave. Here's how I balance work and being a dad.
2025-12-25
alleywatch.com
The Weekly Notable Startup Funding Report: 12/15/25
2025-12-16
Pulse 2.0
Outset: $30 Million Series B Raised To Advance AI-Native Customer Experience Management Platform
2025-12-15
Company data provided by crunchbase