DMI · 4 hours ago
IT Service Desk Ticketing System Administrator
Georgia, United States
Contract
Onsite
Mid LevelDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. The IT Service Desk Ticketing System Administrator will own the ITSM platform, ensuring operational visibility and supporting SLA transparency for FLETC IT operations through effective management of ticketing systems and service data.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Joanna Leonowicz
Responsibilities
Administer Ivanti Service Manager, Voice, Asset, and Change platforms
Maintain data integrity and reporting accuracy for leadership visibility
Configure workflows, dashboards, and SLA metrics aligned with contract requirements
Support audits and continuous improvement efforts with accurate service data
Design and maintain database schemas with strong referential integrity
Enable self-service capabilities and knowledge management for faster resolution
Qualification
Required
Certification in administration of FLETC IT Service Desk system OR equivalent verifiable experience
Extensive experience designing and administering databases with strong referential integrity
Demonstrated experience with Ivanti Service Manager, Voice Server, Asset Manager, and Change Manager
Understanding of ITIL service management frameworks
Successful completion of a Public Trust background investigation and/or a Public Trust clearance
Must be a U.S. Citizen
Preferred
ITIL certification
Experience with ITSM tool integrations and API development
Background in federal IT service management environments
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
Founded in 2002
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase