TEKsystems · 1 day ago
NOC/EOC Technician
Washington, DC
Full-time
Onsite
Entry, Mid Level
$21.95/hr - $32.07/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an Enterprise Operations Center Specialist to support the Department of Transportation Headquarters’ Building. The role involves monitoring systems, managing incident resolutions, and providing troubleshooting support while ensuring effective communication during incidents.
Information Technology
Responsibilities
Perform day-to-day activities to monitor systems for events or alerts using enterprise monitoring tools
Coordinate and manage the resolution of events and alerts, ensuring timely response and escalation
Identify and monitor problem areas, coordinating with appropriate teams for resolution
Apply fundamental concepts, processes, practices, and procedures to technical assignments
Conduct early analysis of incidents and contact points of contact (POCs) for event confirmation
Troubleshoot affected configuration items (CIs) by performing tasks such as pinging devices and reviewing router/switch logs and interface statuses
Escalate issues by liaising with DOT Tier III teams, opening and assigning ITTSM tickets, and managing tickets with external vendors (e.g., AT&T)
Generate and manage incident-related communications, including notifications and follow-ups with modal POCs regarding cyber incidents, service degradations, outages, and daily operational status reports
Initiate the Critical Incident Management process and lead the Incident Response Bridge process, including note-taking and updating outage communications
Contact necessary team members to join incident response bridges
Document Root Cause Analyses (RCAs) as required, assign sequential RCA numbers, and identify information suitable for the knowledge management repository
Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on support at the Data Center and escorting un-badged personnel
Maintain and update knowledge management documentation, including POC and site information and standard operating procedures (SOPs) for IMC processes
Generate and distribute daily and weekly operational reports
Respond to events and emails from automated tools and external groups (e.g., AT&T), and perform direct checks of critical systems
Conduct proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware and network), respond to alerts, and take corrective actions as defined
Qualification
Required
Must have a minimum of 2 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools
Excellent communication skills
Reliable and able to work the shifts
Preferred
Network operations center
NOC
EOC
SolarWinds
outage support
network monitoring
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase