Later · 1 day ago
Account Manager (Client Success)
Los Angeles, CA
Full-time
Hybrid
Senior Level
$130K/yr - $180K/yr
5+ years expLater is an enterprise leader in social media and influencer marketing software, trusted by leading brands worldwide. The Senior Client Success Manager will drive retention, expansion, and long-term success of strategic customers, ensuring they realize meaningful value from Later's products and services.
AppsiOSMarketing
Responsibilities
Build and own Mutual Success Plans for all assigned customers, aligning their business objectives to measurable outcomes delivered through Later
Identify and proactively pursue expansion opportunities across products and services within your book of business
Develop and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks
Bring a strategic, commercially minded perspective to customer engagement—connecting customer priorities to long-term partnership value
Own renewals, upsells, and cross-sell motions in partnership with Sales, accurately forecasting outcomes and managing pipeline health
Lead executive-level conversations with VPs and C-suite stakeholders, uncovering high-value business challenges and positioning Later as a strategic solution
Serve as the Voice of the Customer, translating customer insights into actionable feedback for Product, Services, and internal leadership
Ensure customers are realizing tangible ROI from Later's products and services through ongoing value articulation and outcome tracking
Maintain high operational rigor across forecasting, CRM hygiene, and internal communication
Partner closely with the Services team to scope, launch, and manage services engagements—ensuring seamless handoffs and delivery
Coordinate across Sales, Product, Support, Finance, and Services to remove friction and deliver a cohesive customer experience
Build durable, trust-based relationships with customers from onboarding through renewal, positioning yourself as a long-term advisor
Share insights and learnings across the Client Success team to elevate performance, consistency, and best practices
Stay current on trends across influencer marketing, social platforms, and the broader martech ecosystem to proactively advise customers
Continuously refine your approach to account planning, stakeholder management, and revenue growth based on performance data
Contribute to the evolution of Client Success playbooks, frameworks, and scalable operating practices
Qualification
Required
5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, Account Executive, or similar)
Proven experience retaining and growing revenue within enterprise or mid-market accounts
Background in influencer marketing, martech, SaaS, or agency environments
Demonstrated success building and forecasting pipeline tied to renewals, upsells, and cross-sell
Exceptional written, verbal, and presentation skills, with the ability to influence senior decision-makers
Strong cross-functional collaboration experience across Sales, Product, Services, Support, and Finance
Track record of operating as a trusted advisor, translating customer goals into clear, actionable strategies
Ability to identify, engage, and retain key stakeholders in fast-changing customer organizations
Comfort operating in ambiguity, prioritizing effectively, and maintaining momentum in a high-growth environment
Preferred
experience leveraging AI, automation, or operational tooling to scale customer success workflows
Company
Later
Later is the world’s first Social Revenue Platform
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.3MKey Investors
Aspect Ventures
2022-04-27Acquired
2015-09-01Seed
2014-12-27Seed· $1.3M
Leadership Team
Ian MacKinnon
Co-Founder/Chief Technology Officer
Recent News
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