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Agua Caliente Casinos · 1 day ago

Systems Analyst- ONSITE (33250)

Rancho Mirage, CA

Full-time

Onsite

Mid Level

3+ years exp

Agua Caliente Casinos is seeking a Systems Analyst to support all software products used at the casino. The role involves troubleshooting, user management, and customization of various hospitality and business systems, while also coordinating training programs and maintaining software performance.

CasinoGamblingResorts

Responsibilities

Follows through with the Director of Central IT and Department heads on the status of the software troubleshooting and customization

Provides an expert functional IT resource to end users on various Hospitality and business systems that include but are not limited to; IGT Advantage, Micros Opera, InfoGenesis, Spa Soft, etc

Updates the Director of Central IT and Helpdesk on the status of work orders, while at the same time providing a liaison between software vendors and the business

Coordinates the development and implementation of training programs to assist in on-going operations

Maximizes software performance by working with the Central IT Engineering Department to perform software maintenance on Windows 20xx/20xx servers

Provides excellent guest service to both guests and internal clients

Must comply with all applicable ACCRM, ACPS and ACCC System of Internal Controls, Standard Operating Procedures, and all Tribal Regulations

Qualification

InfoGenesisOPERAIGT AdvantageCrystal ReportsCommunication skillsOrganizational skillsInterpersonal skills

Required

High School Diploma or G.E.D with a preference for a Bachelor's Degree in Business or Information Technology

Must have knowledge of industry-related software, including InfoGenesis, OPERA, Berg Systems, Boom 4 Time, WSS Web Booking, HMS, IGT Advantage Patron Management, Crystal Reports, and EZ-Pay

Must have excellent communication skills, good organizational skills as well as interpersonal skills