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Keolis Commuter Services · 1 week ago

Conductor in Training

Somerville, MA

Full-time

Onsite

New Grad, Entry Level

$24.02/hr - $29.64/hr

Keolis Commuter Services is dedicated to providing exceptional customer service and ensuring the safe movement of train passengers. The Conductor in Training will assist in fare collection, oversee on-train employees, and adhere to safety regulations while ensuring a professional environment for passengers.

AutomotiveHospitalityTravel

Responsibilities

Perform duties in an environment requiring physical agility to easily get on/off train equipment, manipulate self between cars, bend, reach and stoop easily and safely ride the side of the train and lift a variety of equipment

Maintains understanding of operating characteristics and practices, including physical characteristics, safety rules, air brakes rules, electrical instructions, equipment troubleshooting practices and emergency procedures

Thinks and functions independently, utilizing clear and effective verbal communication skills to interact with passengers, crew members and others jointly accountable for safe and efficient train movements and customer service

Responsible for assisting the Conductor with oversight of all on-train employees in service delivery by adhering to the Keolis Commuter Services safety and service standards

Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected and verified in accordance with designated tariffs. Assists the Conductor in the movement of trains by adhering to applicable operation rules and practices

Adheres to all safety rules and regulations to ensure the safety of passengers and crew members

Assist the Conductor in the submission of various reports to record movement delays, unusual occurrences, passenger inconveniences and mechanical defects

Assists in boarding and detraining passengers, baggage, express shipments, and mail

Ensure each passenger has the proper fare, safety of passengers and orderly conduct of all passengers by demonstrating a demeanor and appearance conveying to passengers a sense of competence and complete professionalism

Works in either a passenger or non-passenger operation, including yard duty and work trains

Secures movement orders and ensures clear understanding by the operating crew

Ensures pre-determined service requests are understood and conducted

Safely rides the side of train equipment, getting on and off equipment as required

Make special arrangements in case of service failure

Other duties as assigned include emergency situations

Qualification

Customer service experienceProblem resolution skillsSafety regulations knowledgeElectrical troubleshootingMechanical experienceEffective communicationTeamwork skillsAdaptabilityLeadership characteristics

Required

College degree, or an equivalent combination of relevant work experience and training. (Minimum requirements are high school diploma, GED, or equivalent credentials.)

Proven ability to successfully complete a rigorous training program to uphold necessary qualifications as it relates to FRA regulations as it pertains to railroad safety

Demonstrated experience working in a safety sensitive environment coupled with ability to troubleshoot and effectively communicate with internal and external key stakeholders

Work experience exhibiting responsibility, initiative, and other leadership characteristics

A current valid driver's license is required to successfully travel throughout the Commuter Rail network and locations as assigned

Report for work on short notice and work weekends and holidays. Works a variety of hours within a 24/7 transportation environment

Understand and comply with Keolis Commuter Services uniform and grooming standards when engaged in performing passenger service

Successfully complete a seven- to eight-week training course, including classroom instruction followed by extensive qualifying and on-the-job training associated with the assigned Crew Base

Preferred

Preferred experience in a customer service role that involves problem resolution, as well as a work history demonstrating the ability to adapt to various work hours

Prior mechanical experience and knowledge specific to the transportation industry or similar field

Benefits

Generous Medical & Rx plan

Dental & Vision Plan

Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.

Fidelity 401K Program

Flexible Spending Accounts

Transit and Parking Reimbursement Benefits

Employee Assistance Program

Company Sponsored Life & Accidental Death and Dismemberment Benefits

Education Assistance

Short- & Long-term Disability Benefits

Voluntary Benefits Plan options including

+ Supplemental health plans for accidents, critical illness, hospital stays

+ Pet, Home, Auto insurance