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Novant Health · 3 weeks ago

Manager Administrative Division Chief

Wilmington, NC

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Novant Health is seeking a Manager/Administrative Division Chief to provide strategic leadership and operational oversight of the EMS department. This role involves ensuring compliance with EMS regulations, managing the countywide EMS System Plan, and overseeing quality improvement initiatives, education, and clinical governance.

FitnessHealth CareHospitalMedical

Responsibilities

Provides strategic leadership and operational oversight of the EMS department

Ensuring compliance with North Carolina Office of EMS (NCOEMS) regulations and Commission on Accreditation of Ambulance Services (CAAS) standards

Managing the New Hanover County EMS System Plan

Ensures system-wide adherence to shared policies, protocols, and performance standards across all participating public safety agencies

Works closely with the EMS System Medical Director

Chairs the quarterly EMS System Providers Meeting

Leads initiatives in quality improvement, education, and clinical governance

Oversees the EMS continuing education program in compliance with NCOEMS requirement and regulations as a teaching institution

Provides oversight of the Mobile Health simulation center

Responsible for innovation initiatives including prehospital blood program and simulation center

Directs clinical performance monitoring, registry reporting, and research initiatives

Provides direct supervision to the Education Captain and Performance Improvement Captain

Responsibilities including employee evaluations, disciplinary conferences, and the development and implementation of performance improvement plans

Oversees the department’s 12 Field Training Officers

Responsible for the onboarding, education, and clinical development of a multidisciplinary team of over 120 full-time employees delivering prehospital care across more than twenty emergency response units stationed at eleven locations throughout the county

Fosters staff development through coaching, mentoring, and facilitating opportunities for professional growth and advancement

Leading recruitment and professional development initiatives for EMS personnel

Coordinating strategic priorities and compliance efforts to enhance clinical excellence and operational efficiency

Qualification

EMS managementNorth Carolina Paramedic CertificationEmergency vehicle operator trainingBLS/CPR certificationACLS certificationPALS certificationNIMS certificationsCoachingPerformance improvementRecruitment initiativesMentoring