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MACOM · 4 months ago

Manufacturing IT Support Engineer

Lowell, MA

Full-time

Onsite

Entry, Mid Level

$59K/yr - $96K/yr

MACOM is a leading semiconductor manufacturer with over 75 years of expertise in various applications. They are seeking a Manufacturing IT Support Engineer who will be responsible for supporting the manufacturing IT hardware and software needs at the Lowell site, driving continuous improvement, and troubleshooting issues to ensure efficient operations.

ElectronicsIndustrialInformation TechnologyInternetMachinery ManufacturingManufacturingSemiconductorTechnical SupportWireless

No H1B

U.S. Citizen Only

Responsibilities

Maintain catalog of all manufacturing hardware and software including specialty application software

Support and troubleshooting of factory specific hardware and software applications

Develop plans for Manufacturing IT infrastructure improvement and execute to the plan

Must be willing to build familiarity with operator MES Eyelit interactions to assist in continuous improvement in operator interaction with workstations

Responsible for partnering with IT on maintenance and replacement of manufacturing PCs

First point of contact for manufacturing related hardware and software issues and will partner with IT on resolution

Works closely with operations management to coordinate activities

Partners with manufacturing personnel to highlight gaps and inefficiencies in the manufacturing IT systems and drives improvements to address them

Qualification

Windows OS expertiseManufacturing IT supportComputer application programmingSemiconductor operations experienceTime management skillsInter-personal skillsCustomer service orientationCreative problem-solving

Required

Minimum bachelor's degree in information technology, or related field

Must be comfortable working in a clean room environment and be willing and able to wear a smock suit

Must be willing to skew work schedule as needed to support FAB need

Expertise in Windows OS and infrastructure

Good time management, multitasking, and networking skills

Strong inter-personal skills and ability to motivate team members

Some computer application programming experience

Customer service orientation and creative problem-solving skills

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position