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Seven Counties Services · 2 days ago

Front Desk receptionsit- Child and Family Division

Louisville, KY

Full-time

Onsite

Mid Level

3+ years exp

Seven Counties Services is dedicated to helping the community and employees flourish. They are seeking a Front Desk Receptionist for their Child and Family Division to manage front-desk operations, greet clients, and perform various administrative tasks to support the team and clients effectively.

Health CareParentingPersonal Health

Responsibilities

Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; meeting with client to explain and assist client in signing intake forms; and handling difficult customer service interactions, either face-to-face or by telephone

Enters various client data in electronic information system (e. g., client demographics, client eligibility information, service corrections) and enters other program-specific data (e. g., grants) in various databases

May provide medical records-related support to the Health Information Management staff, as needed

Files and maintains variety of correspondence, records, reports, and other documents, related to site’s operations

Performs variety of administrative functions, including typing from various sources; data entry as requested by supervisor, generating requisitions for such items as business cards, training registration fees, and office furniture; and taking minutes of meetings

Runs miscellaneous monthly/quarterly reports; assesses validity of reports; when reports are inaccurate, engages in problem-solving to correct inaccuracies; takes action, as needed, on results of reports; as needed, coordinates work site’s IT functions

Participates in daily deposit process, including daily deposit reconciliation

Monitors work site’s inventory of office supplies and orders supplies, as needed

Calling in prescriptions to pharmacy, coordinating lab appointments, and processing lab results

May act as liaison with SCS’s Properties department, as needed, performing such tasks as submitting work orders and communicating with Properties staff regarding site needs

May act as Infection Prevention Representative for site, performing such tasks as monitoring infection prevention-related supplies, attending Infection Prevention meetings, communicating infection prevention measures to staff

Qualification

Microsoft Office SuiteClerical experienceData entryCustomer serviceOral communicationWritten communication

Required

High School or GED required

Three to four years' experience working in office setting and performing various clerical or administrative tasks

Advanced knowledge of Microsoft Office Suite

Strong oral and written communication skills

Preferred

Completion of up to 18 months' business school, beyond high school preferred

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Flexible Spending Account

Health Savings Account

Short Term Disability

Long Term Disability - Company Paid

Competitive Compensation Packages

Life Insurance - Company Paid

Accidental Death & Dismemberment Insurance - Company Paid

403b Retirement Plan with Company Funded Matching

Retirement and Financial Planning Services

Tuition Assistance Plans

Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)

Student Loan Repayment Assistance

Clinical Supervision toward licensure and reimbursement for certain license applications

Company paid professional training for various skills, certifications, and continuing education

Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)

Flexible Work Schedules to promote a Healthy Work Life Balance

Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being