HCLTech · 2 weeks ago
Technical Support Engineer
Redmond, WA
Full-time
Onsite
Mid Level
$47/hr - $49/hrHCLTech is looking for a highly talented and self-motivated Technical Support Engineer to join in advancing the technological world through innovation and creativity. The role involves providing technical support and troubleshooting for digital advertising applications, requiring a good understanding of various web technologies and SQL queries.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Mohammed Karamath
Responsibilities
Technical Support / Application Support / Production Support / L2 Support /L3 Support
Ability to run SQL queries intermediate level
Good understanding of HTML, CSS, Java Script
Basics of API – Using get & put to retrieve data from SQL tables
Troubleshooting & Analyzing customer issues, Log analysis
Should have good communication skills (written & spoken English)
Willing to work in 24•7 rotational shifts including weekends & public holiday
Qualification
Required
BS in Computer Science, Engineering, BCA or related technical discipline a must
Basic/Intermediate understanding of APIs, Web technologies, HTML and large-scale systems
Support experience in Cloud Application or Software Application (not to be mistaken for hardware / router / PC support which is procedural) or Digital Advertising space with expertise in Campaign Management, Campaign Optimization and / or Technical Support for Search campaigns on Google Ads (FKA as AdWords) or Microsoft Advertising Platform (FKA Bing Ads)
Tier 2 / Tier 3 Technical Support Engineer with troubleshooting skills and experience using debugging tools like Fiddler etc
SQL experience and ability to manipulate data rapidly and use complex joins
Extensive Log analysis to troubleshoot the issue, and provide a resolution for the issue
Ability to run SQL queries intermediate level
Good understanding of HTML, CSS, Java Script
Troubleshooting & Analyzing customer issues, Log analysis
Should have good communication skills (written & spoken English)
Willing to work in 24/7 rotational shifts including weekends & public holiday
Preferred
Understanding of how Online Advertising, Search & Display Advertising work
Microsoft Ads certification or Google Ads
Understanding of the North American and European cultures, slang, brands, and current events
Any previous dev experience or programming language understanding a plus (any language, C++, .Net, Java, Python etc)
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
Founded in 1976
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-17
Techcircle
2026-01-17
Company data provided by crunchbase