Weave · 2 days ago
Customer Onboarding Project Manager - Mid Market
Lehi, UT
Full-time
Hybrid
Entry, Mid Level
2+ years expWeave is a company that focuses on enhancing customer experiences through their software and phone system solutions. They are seeking a Customer Onboarding Project Manager for the mid-market sector to manage the implementation process, ensuring a smooth transition for clients and aligning solutions with their business needs.
MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP
Responsibilities
Develop and manage relationships with customers throughout the implementation process
Manage a portfolio of customers in various stages of implementation
Act as the project manager/point contact for each customer
Keep the customer informed throughout the process and set clear expectations
Teach and train customers how to maximize the value of the Weave platform
Provide a five-star customer experience with each customer
Triage, troubleshoot and prioritize issues as they arise during implementation
Coordinate with adjacent teams on all tasks related to onboarding
Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers
Qualification
Required
2 years of project management or implementation experience, working in a customer-facing role
General Networking and VoIP knowledge and technical troubleshooting experience
Hands-on experience with CRM tools (Salesforce, HubSpot, etc.)
Critical thinking and advanced problem solving skills
Ability to work in a fast-paced, KPI-driven environment
Ability to prioritize and manage a pipeline of projects
Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation)
Strong technical aptitude
Customer Centric
Preferred
Bachelor's degree preferred
Project management experience and/or PMP certification
Self-motivated, Proactive, Highly organized
Company
Weave
Weave makes communicating with customers easier for businesses by integrating features like texting, phone service, fax, and reviews.
501-1000 employees
H1B Sponsorship
Weave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (1)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
$168MKey Investors
Tiger Global ManagementLead Edge CapitalCatalyst Investors
2021-11-11IPO
2019-10-24Series D· $70M
2018-12-06Series C· $37.5M
Leadership Team
Brooke Shreeve
Chief People Officer
Erin Goodsell
Chief Legal Officer
Recent News
2025-12-29
2025-11-01
Business Wire
2025-10-31
Company data provided by crunchbase