Mobile Loaves & Fishes · 1 week ago
Senior Programs Manager
Austin, TX
Full-time
Onsite
Senior Level
5+ years expMobile Loaves & Fishes (MLF) is a social outreach ministry that empowers communities to serve the homeless. The Senior Programs Manager will lead community empowerment programs, ensuring operational excellence and fostering a culture of hospitality while managing program staff and overseeing program execution.
AssociationCharityCommunitiesLifestyle
Responsibilities
Partner with the Senior Director of Empowerment, Assistant Director of Community Empowerment, and other Empowerment leadership to provide strategic leadership and guide the overall direction of the department
Lead the program staff with a philosophy of operational excellence, emphasizing process development, project management, and strategic planning to support a rapidly scaling organization
Assist in the development and execution of strategic initiatives to increase capacity and efficiency across programs, ensuring alignment with MLF's mission, vision, culture, and long-term goals
Lead, mentor, and support Community Empowerment program staff, promoting professional development, strong leadership, and long-term staff retention
Provide direct supervision to staff within Genesis Gardens, the Community Art House, and the Community Market, fostering a culture of hospitality, collaboration, and excellence
Oversee team performance, conduct evaluations, and ensure adherence to organizational policies and best practices
Ensure staff have the resources, tools, and training needed to perform their roles effectively
Build and sustain a foundation of radical hospitality across all programs, focusing on exceptional service to Volunteers, Guests, Neighbors, and internal partners
Promote an environment and processes that considers the unique population of Neighbors living at the Village and the Volunteers who come to serve, recognizing the unique needs and strengths of individuals emerging from chronic homelessness
Manage program operating budgets to ensure healthy and sustainable financials
Lead program staff in collaborating across MLF departments to strengthen teamwork and unified service delivery
Coordinate multiple projects and priorities, ensuring timely and efficient completion
Identify and implement process improvements to meet the evolving needs of a growing organization
Review and maintain effective record-keeping systems to ensure accuracy and consistency
Develop and implement annual program goals for each area of responsibility
Utilize data storytelling tools to build a framework for tracking program performance and regularly reporting outcomes, connecting quantitative measures to mission impact
Perform other duties and responsibilities as assigned
Qualification
Required
Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals
Bachelor's degree in a relevant field (e.g., Business Administration, Nonprofit Management, or related discipline)
5+ years of diverse professional experience managing large teams of direct reports
Strong leadership skills, including strategic decision-making, team development, and cultural alignment with organizational values
Proven ability to lead programs, manage operational systems, and implement sustainable processes
Demonstrated success managing budgets, financial reporting, and complex program operations
Expertise in fostering a culture of hospitality and customer service, with the ability to model and teach these principles to staff
Strong analytical and problem-solving skills, with comfort using data to inform decision-making and storytelling
Excellent organizational, interpersonal, and communication skills, including written, verbal, and public speaking
Highly skilled in relationship building, cross-departmental collaboration, and engaging external stakeholders
Proficient in conflict resolution, coaching, and fostering positive team dynamics
Ability to multitask, manage shifting priorities, and adapt creatively in a fast-paced, dynamic environment
Demonstrated cultural competence, emotional intelligence, and ability to work with diverse populations
Leads with a balance of empathy and accountability, consistently modeling radical hospitality
Able to manage change and growth in a scaling organization while maintaining team effectiveness
Passionate about developing staff, promoting professional growth, and fostering a culture of collaboration and excellence
Demonstrates curiosity, innovation, and entrepreneurial thinking when identifying opportunities for process improvement and program impact
Basic knowledge of event and volunteer management
Proficiency in Microsoft 365 applications a must; experience with Asana or similar project management software strongly desired
Preferred
Project management experience preferred
Benefits
Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
Generous Paid Time Off & Holiday Pay
Matching 401(k) Retirement Plan
Corporate Discount Program
Professional Development Opportunities
Employee Assistance Program
Paid Parental Leave
Wellness Partnership Benefits
Company
Mobile Loaves & Fishes
Mobile Loaves & Fishes empowers communities into a lifestyle of service with the homeless.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.6MKey Investors
Federal Home Loan Bank of DallasQ2HCA Healthcare Foundation
2024-10-28Grant· $1.5M
2024-09-17Grant
2023-12-19Grant
Leadership Team
Melanie P.
Executive Assistant to the CEO & Founder
Recent News
HCA Healthcare
2025-02-28
2024-04-10
Company data provided by crunchbase