Russell Tobin · 1 day ago
Customer Service Representative - Licensed Benefits Coordinator
United States
Full-time
Remote
Entry Level
$22/hr - $24.50/hr
1+ years expRussell Tobin & Associates is seeking multiple Customer Service Representatives - Licensed Benefits Coordinators to work with one of our largest clients. In this remote role, you will support clients and their employees by delivering best-in-class service and guidance regarding health and life insurance benefits.
ConsultingHuman ResourcesLegalStaffing Agency
Responsibilities
Handle inbound telephone calls and document all interactions in SalesForce
Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
Research customer inquiries and follow up with customers as needed via email or outbound phone calls
Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
Request additional/missing information from the customer via written or verbal communication
Document client issues and escalate issues to appropriate parties to resolve
Ability to troubleshoot basic website errors/questions
Assist with enrolling customers in various life and health products
Ability and flexibility of working a scheduled day
Assisting customer with payments and payments related questions
Assisting customers with the claims and claims related processing
Qualification
Required
Active Licensing Requirements: All of these are required: CA, MI, NY, IN, FL, MA
They need to be licensed in at least 3 of these: NJ, OH, MD, PA, VA, CT
HS diploma or equivalent
At least 1 year of proven customer service or sales experience
At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
Basic computer troubleshooting skills
Strong oral and written communication skills
Preferred
Bachelor's degree
Prior call center experience
Bilingual (Fluent in Spanish and English, both written and verbal)
Currently hold an active Life and Health License
Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products
Benefits
Paid training
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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